Operations and Supply Chain Management: The Core 5th Edition by F. Robert Jacobs Solution manual

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the prior written consent of McGraw-Hill Education.
9. Order the following major concepts that have helped define the OSCM field on a time line.
Use 1 for the earliest to be introduced, and 5 for the most recent.
3 Supply chain management
1 Manufacturing strategy
5 Business analytics
2 Total quality management
4 Electronic commerce
10. Which major OSCM concept can be described as an integrated set of activities designed to
achieve high-volume production using minimal inventories of parts that arrive at workstations
exactly when they are needed?
Just-in-time (JIT) production
11. leverage the vast amount of data in enterprise resource
planning systems to make decisions related to managing resources.
Business analytics
12. Which current issue in OSCM relates to the ability of a firm to maintain balance in a system,
considering the ongoing economic, employee, and environmental viability of the firm?
Sustainability
Chapter 01 - Operations and Supply Chain Management
Copyright ©2020 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the
prior written consent of McGraw-Hill Education.
Analytics Exercise: Comparing Companies Using Wall Street Efficiency Measures
Each student is asked to pick an industry and compare three companies within that industry based on
income per employee, revenue per employee, receivable turnover, inventory turnover, and asset
turnover. The following is typical of what you might obtain:
BP
Shell
ExxonMobil
Oil Industry
Management Efficiency
Net Income/Employee  315,300  343,533  414,328  289,320
Revenue/Employee  4.6 Mil  5.2 mil  4.7 mil  3 Mil
Receivable Turnover  9.38  6.29  13.17  13.5
Inventory Turnover  11.92  13.59  21.91  15.5
Asset Turnover  1.92  1.36  1.41  1.1
Students are then asked to identify which company appears to have the most productive employees.
With this data we see that ExxonMobil does very well in generating $414,328 net income per
employee. Comparing Shell to ExxonMobil we can observe that ExxonMobil appears to be more
efficient since it can generate more net income on lower revenue/employee, at least compared to
Shell. The inventory turnover is highest for ExxonMobil indicating that the company is the most
efficient from an operations and supply chain processes view. ExxonMobil also appears to do a good
job in collecting receivables as well, thus supporting the idea that the company is very efficient. BP
seems to do a little better in asset turnover, which relates to the use of its facility and equipment
assets. But ExxonMobil is very good especially in comparison to the oil industry average.
Overall, ExxonMobil appears to be the most efficient, so the other companies might find it valuable to
benchmark the company’s processes.
Of course, the data generated by each student will be different and an interesting interchange can be
developed with students each presenting what they found from their research. It is very interesting to
do comparisons across industries; retailers versus oil companies, and computer makes versus software
companies, for example.