DATE CREATED: 10/7/2016 9:26 AM
DATE MODIFIED: 10/7/2016 9:26 AM
Chapter 1
Copyright Cengage Learning. Powered by Cognero. Page 83
QUESTION ID: JFND-GO33-GINU-1C31
QUESTION GLOBAL ID: GCID-E7BW-1TBP-CTTU-Y3DF-GCHD-Q3DD-8Y41-4CUR-GRH1-43UR-GO4N-43UG-
GOHN-43JW-GAHU-1CTT-GIDI-GWN8-EPRW-EMJS-GJ1D-KC5D-8RAU-NPBU-GOSU-
CPMN-CRSU-QCTA-GOSU-CCBT-CCSU-EP3I-CITU-1QBT-E7JI-YT4D-JFNN-4OTI-
GO4W-NQNBEE
150. What is the difference between a staff position and a line position?
ANSWER: A line position has direct responsibility for carrying out the basic objectives of an
organization. A staff position has indirect responsibility for the basic objectives and provides
a supportive role for line activities.
POINTS: 1
DIFFICULTY: Easy
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
LEARNING OBJECTIVES: COCM.HANS.18.1-3 - LO: 01.03
NATIONAL STANDARDS: United States - BUSPROG - Analytic
STATE STANDARDS: United States - v1 - ACBSP-APC-26 - Management Functions
United States - v1 - AICPA-06 - BB-Resource Management
United States - v1 - IMA-07 - Cost Management
KEYWORDS: Bloom's - Understanding
NOTES: Time Estimate - 10 min.
DATE CREATED: 10/7/2016 9:26 AM
DATE MODIFIED: 1/17/2017 7:33 AM
QUESTION ID: JFND-GO33-GINU-1C3T
QUESTION GLOBAL ID: GCID-E7BW-1TBP-CTTU-Y3DF-GCHD-Q3DD-8Y41-4CUR-GRH1-43UR-GO4N-43UG-
GOHN-43JW-GAHU-1CTT-GIDI-GWN8-EPRW-EMJU-8R3S-N3UR-CPTU-KP31-GYSU-
G3BZ-8RSU-NPTO-GOSS-CAT1-GASU-E3JA-GCHD-EPMR-E7JI-YT4D-JFNN-4OTI-
GO4W-NQNBEE
151. Contrast the role of the financial vice president, the controller, and the treasurer.
ANSWER: The financial vice president reports to the president and supervises the treasurer and
controller. The treasurer supervises the financing function, and the controller supervises the
accounting information system.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
LEARNING OBJECTIVES: COCM.HANS.18.1-3 - LO: 01.03
NATIONAL STANDARDS: United States - BUSPROG - Analytic
STATE STANDARDS: United States - v1 - ACBSP-APC-26 - Management Functions
United States - v1 - AICPA-06 - BB-Resource Management
United States - v1 - IMA-07 - Cost Management
KEYWORDS: Bloom's - Understanding
NOTES: Time Estimate - 10 min.
DATE CREATED: 10/7/2016 9:26 AM
DATE MODIFIED: 10/7/2016 9:26 AM
Chapter 1
Copyright Cengage Learning. Powered by Cognero. Page 84
QUESTION ID: JFND-GO33-GINU-1C3O
QUESTION GLOBAL ID: GCID-E7BW-1TBP-CTTU-Y3DF-GCHD-Q3DD-8Y41-4CUR-GRH1-43UR-GO4N-43UG-
GOHN-43JW-GAHU-1CTT-GIDI-GWN8-EPRW-EMJS-CW3D-OQJA-GE3S-KA3S-GHSS-
E3DD-8YSU-1QJA-GOSS-RPDF-GWSU-CC3T-CEHD-GCUD-E7JI-YT4D-JFNN-4OTI-
GO4W-NQNBEE
152. Describe the connection between planning, controlling, and feedback.
ANSWER: Planning establishes performance standards, feedback compares actual performance with
planned performance, and control uses feedback to evaluate deviations from plans.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
LEARNING OBJECTIVES: COCM.HANS.18.1-3 - LO: 01.03
NATIONAL STANDARDS: United States - BUSPROG - Analytic
STATE STANDARDS: United States - v1 - ACBSP-APC-26 - Management Functions
United States - v1 - AICPA-08 - FN-Decision Modeling
United States - v1 - IMA-14 - Decision Analysis
KEYWORDS: Bloom's - Understanding
NOTES: Time Estimate - 10 min.
DATE CREATED: 10/7/2016 9:26 AM
DATE MODIFIED: 10/7/2016 9:26 AM
QUESTION ID: JFND-GO33-GINU-1C3Z
QUESTION GLOBAL ID: GCID-E7BW-1TBP-CTTU-Y3DF-GCHD-Q3DD-8Y41-4CUR-GRH1-43UR-GO4N-43UG-
GOHN-43JW-GAHU-1CTT-GIDI-GWN8-EPRW-EMJA-GAHD-NPDG-GRAU-OA5N-
GESS-C3BU-8YSU-O3JI-GOSU-YPBW-GESU-QQDN-G31G-E3TZ-E7JI-YT4D-JFNN-
4OTI-GO4W-NQNBEE
153. Give some examples of reporting feedback that will assist in continuous improvement of a service industry company.
ANSWER: A service industry company will be interested in monitoring all aspects of performance. It
may prepare performance reports on materials and labor usage, as well as on meeting revenue
targets. It will want to keep track of things important to customers: turnaround time, customer
satisfaction, types of complaints, and requests for auxiliary services (i.e. shipping). It may
keep records about the characteristics of customers (i.e. geography, profession, residence,
age) to better understand their market. It will be interested in efficiency and productivity of
labor and equipment. It might monitor the usage of capacity. It will be interested in reporting
on all aspects of performance.
POINTS: 1
DIFFICULTY: Moderate
QUESTION TYPE: Subjective Short Answer
HAS VARIABLES: False
LEARNING OBJECTIVES: COCM.HANS.18.1-3 - LO: 01.03