Supervision: Concepts and Skill Building 10th Edition by Samuel Certo Test bank
Chapter 01
Supervision: Tradition and Contemporary Trends
1. A manager at the first level of management is called a(n)
A. top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management, which means the employees reporting to the supervisor are not managers.
2. Which of the following acts states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment?”
A. The Wagner Act
B. The Taft-Hartley Act
C. The Norris–La Guardia Act
D. The Fair Labor Standards Act
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: The Taft-Hartley Act states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment.”
3. Dillon, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the context of different levels of management, Debra is most likely
A. a manager.
B. a stakeholder.
C. a supervisor.
D. the director.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: In this scenario, Debra is a supervisor. A supervisor is a manager at the first level of management. This means the employees who report to the supervisor are not managers.
4. Which of the following statements is true of managing at the supervisory level?
A. Supervisors are managers at the second level of management.
B. Supervisors are responsible for ensuring that each department contributes to accomplishing the company’s goals.
C. Supervisors need to forecast projects and involve themselves in long-term planning.
D. Supervisors need to formulate visions for their companies and develop business strategies.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Managing at the supervisory level means ensuring that the employees in a particular department are performing their jobs so that the department will contribute its share to accomplishing the organization’s goals. Usually, supervisors focus on day-to-day problems and goals to be achieved in one year or less.
5. Which of the following must be a supervisor’s primary focus?
A. Efficiency
B. Long-term planning
C. Future-oriented conceptualization
D. Predictability
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor’s main task is to improve efficiency of work to achieve a department’s goals. A supervisor must focus on efficiency, functions to be performed, and people.
6. According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being are
A. safety needs.
B. physiological needs.
Supervision: Tradition and Contemporary Trends
1. A manager at the first level of management is called a(n)
A. top executive.
B. middle manager.
C. assembly-line worker.
D. supervisor.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor is a manager at the first level of management, which means the employees reporting to the supervisor are not managers.
2. Which of the following acts states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment?”
A. The Wagner Act
B. The Taft-Hartley Act
C. The Norris–La Guardia Act
D. The Fair Labor Standards Act
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Remember
Difficulty: 1 Easy
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: The Taft-Hartley Act states that a supervisor is “any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment.”
3. Dillon, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the context of different levels of management, Debra is most likely
A. a manager.
B. a stakeholder.
C. a supervisor.
D. the director.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Apply
Difficulty: 2 Medium
Learning Objective: 01-01: Define what a supervisor is.
Topic: Supervision: A Historical Perspective
Feedback: In this scenario, Debra is a supervisor. A supervisor is a manager at the first level of management. This means the employees who report to the supervisor are not managers.
4. Which of the following statements is true of managing at the supervisory level?
A. Supervisors are managers at the second level of management.
B. Supervisors are responsible for ensuring that each department contributes to accomplishing the company’s goals.
C. Supervisors need to forecast projects and involve themselves in long-term planning.
D. Supervisors need to formulate visions for their companies and develop business strategies.
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 2 Medium
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: Managing at the supervisory level means ensuring that the employees in a particular department are performing their jobs so that the department will contribute its share to accomplishing the organization’s goals. Usually, supervisors focus on day-to-day problems and goals to be achieved in one year or less.
5. Which of the following must be a supervisor’s primary focus?
A. Efficiency
B. Long-term planning
C. Future-oriented conceptualization
D. Predictability
AACSB: Analytic
Accessibility: Keyboard Navigation
Blooms: Understand
Difficulty: 1 Easy
Learning Objective: 01-02: Summarize research findings that have led to basic ideas of what managers should do.
Topic: Supervision: A Historical Perspective
Feedback: A supervisor’s main task is to improve efficiency of work to achieve a department’s goals. A supervisor must focus on efficiency, functions to be performed, and people.
6. According to Abraham Maslow’s hierarchical pattern of needs, the most basic needs of any human being are
A. safety needs.
B. physiological needs.