Operations Management: Sustainability and Supply Chain Management 13th edition by Jay Heizer Test ba
6) ________ means designing green products and packaging that minimize resource use, can be recycled or reused, and are generally environmentally friendly.
Answer: Sustainability
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
7) Why are organizations changing from standardization to mass customization?
Answer: In the global marketplace, the cultural and individual differences become obvious. Therefore, as consumers become increasingly aware of innovation and options, substantial pressure is placed on firms to respond in a creative way.
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization
8) Why are organizations becoming more global?
Answer: Organizations are becoming more global with the decline in the costs of communication and transportation. Additionally, resources in the form of capital, materials, talent, and labor are also now global.
Diff: 2
Objective: LO 1.1 Define operations management
Learning Outcome: Discuss the influences of the global competitive environment on operations management
Section 10 Ethics, Social Responsibility, and Sustainability
1) Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
Answer: TRUE
Diff: 1
AACSB: Ethical understanding and reasoning
Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability
2) Stakeholders are always stockholders.
Answer: FALSE
Diff: 2
Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability
3) Which of the following is NOT among the ethical and social challenges facing operations managers?
A) honoring stakeholder commitments
B) training, retaining, and motivating employees
C) efficiently developing and producing safe high-quality green products
D) increasing executive pay
E) providing a safe workplace
Answer: D
Diff: 1
Objective: LO 1.1 Define operations management
AACSB: Ethical understanding and reasoning
Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability
4) A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:
A) lenders.
B) suppliers.
C) owners.
D) employees.
E) all of these.
Answer: E
Diff: 1
AACSB: Ethical understanding and reasoning
Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability
5) What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members?
A) alumni
B) investors
C) vestors
D) stockholders
E) stakeholders
Answer: E
Diff: 1
AACSB: Ethical understanding and reasoning
Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability
6) Why are operations managers faced with ethical and social challenges?
Answer: Businesses have diverse stakeholders, which include customers, distributors, suppliers, owners, lenders, employees, and the community. These stakeholders hold conflicting perspectives.
Diff: 2
AACSB: Ethical understanding and reasoning
Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability
7) What are some of the ethical and social challenges faced by operations managers?
Answer: Managers are challenged to develop and produce safe, high-quality green products; train, retain, and motivate employees in a safe workplace; and honor stakeholder commitments.
Diff: 2
AACSB: Ethical understanding and reasoning
Learning Outcome: Discuss the role of operations management in corporate social responsibility and sustainability