Difficulty: Easy
Quest. Category: Concept
110) What is withdrawal behavior? Explain.
Answer: Withdrawal behavior is the set of actions that employees take to separate themselves from the organization. There are many forms of withdrawal, ranging from showing up late or failing to attend meetings to absenteeism and turnover. Employee withdrawal can have a very negative effect on an organization. The cost of employee turnover alone has been estimated to run into the thousands of dollars, even for entry-level positions. Absenteeism also costs organizations significant amounts of money and time every year. Withdrawal behavior may result in the workflow being disrupted and important decisions being delayed. In today's changing world of work, reasonable levels of employee-initiated turnover improve organizational flexibility and employee independence, and they can lessen the need for management-initiated layoffs.
LO: 1.7: Compare the three levels of analysis in this text's OB model.
Difficulty: Moderate
Quest. Category: Concept
111) What is organizational citizenship behavior?
Answer: The discretionary behavior that is not part of an employee's formal job requirements and that contributes to the psychological and social environment of the workplace is called organizational citizenship behavior. Successful organizations need employees who will do more than their usual job duties–who will provide performance beyond expectations. In today's dynamic workplace, where tasks are increasingly performed by teams and flexibility is critical, employees who engage in "good citizenship" behaviors help others on their team, volunteer for extra work, avoid unnecessary conflicts, respect the spirit as well as the letter of rules and regulations, and gracefully tolerate occasional work-related impositions and nuisances.
LO: 1.7: Compare the three levels of analysis in this text's OB model.
Difficulty: Moderate
Quest. Category: Concept
112) What is group cohesion?
Answer: Group cohesion is the extent to which members of a group support and validate one another at work. In other words, a cohesive group is one that sticks together. When employees trust one another, seek common goals, and work together to achieve these common ends, the group is cohesive; when employees are divided among themselves in terms of what they want to achieve and have little loyalty to one another, the group is not cohesive.
LO: 1.7: Compare the three levels of analysis in this text's OB model.
Difficulty: Easy
Quest. Category: Concept
113) Using the concept of organizational survival, how would you define what makes an organization successful? Why is organizational survival important to defining organizational success?
Answer: Organizational survival refers to evidence that an organization is able to exist and grow over the long term. The survival of an organization depends not just on how productive the organization is, but also on how well it fits with its environment. A company that is productively making goods and services of little value to the market is unlikely to survive for long, so survival factors in things like perceiving the market successfully, making good decisions about how and when to pursue opportunities, and engaging in successful change management to adapt to new business.
LO: 1.7: Compare the three levels of analysis in this text's OB model.
Difficulty: Moderate
Quest. Category: Concept
114) ________ refers to purposeful and goal-directed thinking used to define and solve problems and to make decisions or form judgments related to a particular situation or set of circumstances.
A) Communication
B) Knowledge application and analysis
C) Critical thinking
D) Collaboration
E) Organization
Answer: C
Explanation: Critical thinking involves purposeful and goal-directed thinking used to define and solve problems and to make decisions or form judgments related to a particular situation or set of circumstances.
LO: 1.8: Describe the key employability skills gained from studying OB that are applicable to other majors or future careers.
Difficulty: Easy
Quest. Category: Concept