2. The name for new business support systems that produced valuable information, in addition to performing manual tasks; their primary users were managers.
3. All companies that provide materials, services, and functions needed to provide a product to a customer.
4. An approach that proponents believe reduces risks and speeds up software development.
5. People who oversee operational employees and carry out day-to-day functions.
6. People who rely on TP systems to enter and receive data they need to perform their jobs.
7. Produces a graphical representation of a concept or process that systems developers can analyze, test, and modify.
8. Requests specific behavior or information from another object.
9. Can expand to meet new business requirements and volumes.
10. An early working version of an information system.
1. ANS: E PTS: 1 REF: 15
2. ANS: A PTS: 1 REF: 16
3. ANS: H PTS: 1 REF: 10
4. ANS: D PTS: 1 REF: 26
5. ANS: F PTS: 1 REF: 19
6. ANS: G PTS: 1 REF: 19
7. ANS: B PTS: 1 REF: 19
8. ANS: C PTS: 1 REF: 25
9. ANS: I PTS: 1 REF: 24
10. ANS: J PTS: 1 REF: 20
ESSAY
1. Explain a knowledge worker, and why this kind of worker is required by successful companies.
ANS:
Knowledge workers include systems analysts, programmers, accountants, researchers, trainers, human resource specialists, and other professionals. Knowledge workers also use business support systems, knowledge management systems, and user productivity systems. Knowledge workers provide support for the organization's basic functions. Just as a military unit requires logistical support, a successful company needs knowledge workers to carry out its mission.