10. ____ enabled computer-to-computer transfer of data between companies, usually over private telecommunications networks.
a.EDIc.TCH
b.ACHd.O-O
ANS: A PTS: 1 REF: 10
11. Transaction processing (TP) systems ____.
a.provide job-related information to users at all levels of a company
b.simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
c.process data generated by day-to-day business operations
d.include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems
ANS: C PTS: 1 REF: 15
12. Business support systems ____.
a.provide job-related information support to users at all levels of a company
b.simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
c.process data generated by day-to-day business operations
d.include e-mail, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems
ANS: A PTS: 1 REF: 16
13. Knowledge management systems use a large database called a(n) ____ that allows users to find information by entering keywords or questions in normal English phrases.
a.inference enginec.knowledge management system
b.knowledge based.inference manager
ANS: B PTS: 1 REF: 16
14. User productivity systems ____.
a.provide job-related information to users at all levels of a company
b.simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
c.process data generated by day-to-day business operations
d.include e-mail, voice mail, fax, video and Web conferencing, word processing, automated calendars, database management, spreadsheets, desktop publishing, presentation graphics, company intranets, and integrated mobile computing systems
ANS: D PTS: 1 REF: 17
15. In a typical company organizational model, top managers ____.
a.develop long-range plans, called strategic plans, which define the company’s overall mission and goals
b.provide direction, necessary resources, and performance feedback to supervisors and team leaders
c.oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people
d.include users who rely on TP systems to enter and receive the data they need to perform their jobs
ANS: A PTS: 1 REF: 18
16. In a typical company organizational model, middle managers ____.
a.develop long-range plans, called strategic plans, which define the company’s overall mission and goals
b.provide direction, necessary resources, and performance feedback to supervisors and team leaders
c.oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people
d.include users who rely on TP systems to enter and receive the data they need to perform their jobs