23. Cardless ATMs are an example of a recent transaction-processing technology.
a. True
b. False
ANSWER: True
24. Networking technology is predicted to deteriorate in the future, making connecting computers more challenging.
a. True
b. False
ANSWER: False
25. Protecting personal information is predicated to become more difficult in the future, due to computer criminals becoming more sophisticated.
a. True
b. False
ANSWER: True
26. A grocery retailer offering club cards that give customers big discounts is one example of an overall cost leadership strategy.
a. True
b. False
ANSWER: True
27. Information is the second most important resource in any organization.
a. True
b. False
ANSWER: True
28. Some organizations add services, such as personalized recommendations, to reduce the threat of customers choosing substitute products or services.
a. True
b. False
ANSWER: True
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29. Business intelligence is a computer literacy skill.
a. True
b. False
ANSWER: False
30. Being able to use presentation software is a requirement of information literacy.
a. True
b. False
ANSWER: False
Multiple Choice
31. _____ help a person connect with friends, family, and colleagues online and meet people with similar interests and hobbies.
a. Tender portals
b. Social networking sites
c. Archives panels
d. Classified advertisements
ANSWER: b
32. _____ is a social networking and short-messaging service.
a. Twitter
b. Yahoo
c. Bing
d. Baidu
ANSWER: a
33. Which is an example of a video-sharing site?
a. Truecaller
b. YouTube
c. eBay
d. PayPal
ANSWER: b
34. Social networking sites can reduce organizations’ costs by _____.
a. giving customers more access to all sorts of organizational information
b. limiting buyers’ choices by offering services that make it difficult for customers to switch
c. providing an inexpensive medium for targeting a large customer base
d. customizing the organization’s Web site and offering many options to customers
ANSWER: c
35. _____ is skill in using productivity software, such as word processors, spreadsheets, database management systems, and presentation software.
a. Network literacy
b. Business literacy
c. Information literacy
d. Computer literacy
ANSWER: d
36. Jack knows how to use word processors, spreadsheets, and presentation software. He also has a basic knowledge of hardware, software, and the Internet. Given this information, it can be concluded that Jack has _____ literacy.
a. network
b. computer
c. information
d. business
ANSWER: b
37. _____ is understanding the role of information in generating and using business intelligence.
a. Information literacy
b. Business ability
c. Business mastery
d. Information retrieval
ANSWER: a
38. Business _____ provides historical, current, and predictive views of business operations and environments and gives organizations a competitive advantage in the marketplace.
a. intelligence
b. differentiation
c. indexing
d. exploration
ANSWER: a
39. In the context of computer literacy and information literacy, which statement is true of knowledge workers?
a. They should know how to increase strategic dissonance.
b. They should know how data should be indexed and updated.
c. They should restrict themselves to the use of informal information.
d. They should avoid collecting data from external sources.