Operations Management: Sustainability and Supply Chain Management 12th Edition by Jay Heizer Test ba

C) management
D) capital
E) energy
Answer:  C
Diff: 2
Key Term:  Productivity variables
Objective:  LO 1.6 Identify the critical variables in enhancing productivity
 
16) Which of the following nets the largest productivity improvement?
A) increase output 15%
B) decrease input 15%
C) increase both output and input by 5%
D) increase output 10%, decrease input 3%
E) decrease input 10%, increase output 3%
Answer:  B
Diff: 3
Key Term:  Productivity
AACSB:  Analytical thinking
Objective:  LO 1.4 Compute single-factor productivity
 
17) Productivity can be improved by:
A) increasing inputs while holding outputs steady.
B) decreasing outputs while holding inputs steady.
C) increasing inputs and outputs in the same proportion.
D) decreasing inputs while holding outputs steady.
E) none of the above.
Answer:  D
Diff: 2
Key Term:  Productivity
AACSB:  Analytical thinking
Objective:  LO 1.4 Compute single-factor productivity

18) The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.
A) management; over one-half
B) Mr. Deming; one-half
C) marketing and sales; two-thirds
D) capital; 90%
E) technology; over one-half
Answer:  A
Diff: 2
Key Term:  Productivity variables
Objective:  LO 1.6 Identify the critical variables in enhancing productivity
 
19) The factor responsible for the largest portion of productivity increase in the United States is:
A) labor.
B) management.
C) capital.
D) All three combined; it is impossible to determine the contribution of individual factors.
E) none of these.
Answer:  B
Diff: 2
Key Term:  Productivity variables
Objective:  LO 1.6 Identify the critical variables in enhancing productivity
 
20) Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?
A) Services are typically labor-intensive.
B) Services are often difficult to evaluate for quality.
C) Services are often an intellectual task performed by professionals.
D) Services are difficult to automate.
E) Service operations are typically capital intensive.
Answer:  E
Diff: 2
Key Term:  Productivity
Objective:  LO 1.2 Explain the distinction between goods and services
 
21) Three commonly used productivity variables are:
A) quality, external elements, and precise units of measure.
B) labor, capital, and management.
C) technology, raw materials, and labor.
D) education, diet, and social overhead.
E) quality, efficiency, and low cost.
Answer:  B
Diff: 2
Key Term:  Productivity variables
Objective:  LO 1.6 Identify the critical variables in enhancing productivity

22) The service sector has lower productivity improvements than the manufacturing sector because:
A) the service sector uses less skilled labor than manufacturing.
B) the quality of output is lower in services than manufacturing.
C) services usually are labor-intensive.
D) service sector productivity is hard to measure.
E) the service sector is often easy to mechanize and automate.
Answer:  C
Diff: 2
Key Term:  Service sector
Objective:  LO 1.2 Explain the distinction between goods and services
 
23) Productivity tends to be more difficult to improve in the service sector because the work is:
A) often difficult to automate.
B) typically labor-intensive.
C) frequently processed individually.
D) often an intellectual task performed by professionals.
E) All of the above make service productivity more difficult.
Answer:  E
Diff: 2
Key Term:  Service sector
Objective:  LO 1.2 Explain the distinction between goods and services
 
24) A small metal shop operates 10 hours each day, producing 100 parts/hour. If productivity were increased 20%, how many hours would the plant have to work to produce 1000 parts?
A) less than 2 hours
B) between 9 and 10 hours
C) between 2 and 6 hours
D) between 6 and 8 hours
E) between 8 and 9 hours
Answer:  E
Diff: 3
Key Term:  Productivity
AACSB:  Analytical thinking
Objective:  LO 1.4 Compute single-factor productivity
 
25) A cleaning company uses 10 lbs each of chemicals A, B and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen?