Introduction to Operations and Supply Chain Management 5th Edition by Cecil B. Bozarth Test bank

AACSB: Application of Knowledge
LO: 1.4: Identify some of the major operations and supply chain activities, as well as career opportunities in these
areas.
20) ________ is an operations activity with the purpose of designing and implementing the
transformation processes that best meet the needs of the customer and firm.
Answer: Process selection
Diff: 3
Reference: 1.3 Operations and Supply Chain Management and You
Keywords: process selection
AACSB: Application of Knowledge
LO: 1.4: Identify some of the major operations and supply chain activities, as well as career opportunities in these
areas.
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21) The ________ function of an organization manages the movement of physical goods throughout the
supply chain.
Answer: logistics
Diff: 2
Reference: 1.3 Operations and Supply Chain Management and You
Keywords: logistics, supply chain
AACSB: Application of Knowledge
LO: 1.4: Identify some of the major operations and supply chain activities, as well as career opportunities in these
areas.
22) Describe the involvement of the engineering, IT and human resources functions as the operations and
supply chain team are engaged in process selection.
Answer: The engineering and IT functions help identify the technologies needed. Human resources will
help identify the people skills and training programs necessary to make the systems work.
Diff: 2
Reference: 1.3 Operations and Supply Chain Management and You
Keywords: process selection, human resources, engineering, IT
AACSB: Application of Knowledge
LO: 1.4: Identify some of the major operations and supply chain activities, as well as career opportunities in these
areas.
23) Choose any two non-operations business functions. Provide examples of an operations or supply
chain activity that interfaces directly with each business function you have chosen.
Answer: The marketing function interfaces with operations and supply chain management during
process selection, forecasting, capacity planning, planning and control, purchasing, and logistics. The
finance function works closely with operations and supply chain management in process selection,
forecasting, capacity planning, inventory management, and purchasing. The human resource function
works directly with operations and supply chain management when making process selection, capacity
planning decisions. The accounting function works with operations and supply chain management when
capacity planning and forecasting is being performed.
The IT function is involved with operations and supply chain management while process selection,
inventory management, and planning and control are taking place. Examples will vary.
Diff: 3
Reference: 1.3 Operations and Supply Chain Management and You
Keywords: interfunctional participants, supply chain
AACSB: Application of Knowledge
LO: 1.4: Identify some of the major operations and supply chain activities, as well as career opportunities in these
areas.
24) Which of the major operations and supply chain activities do not deal directly with customers?
Explain why this is so.
Answer: The sole operations and supply chain activity that does not work directly with a customer is the
purchasing function. Purchasing reaches upstream, i.e., in the opposite direction from the customer.
Diff: 2
Reference: 1.3 Operations and Supply Chain Management and You
Keywords: purchasing
AACSB: Application of Knowledge
LO: 1.4: Identify some of the major operations and supply chain activities, as well as career opportunities in these
areas.
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1.4 Employability Skills
1) There are no questions in this section.
1.5 Purpose and Organization of This Book
1) Transportation and warehousing are examples of logistics activities.
Answer: TRUE
Diff: 2
Reference: 1.5 Purpose and Organization of This Book
Keywords: logistics, transportation, warehousing
AACSB: Application of Knowledge
LO: 1.3: Discuss what is meant by operations management and supply chain management.