13) Understandable: Presented in a useful and intelligible format; easily comprehended and interpreted
14) Verifiable: Same information produced by two independent, knowledgeable people
Concept: The concept of information
Objective: Learning Objective 1
Difficulty: Moderate
AACSB: Analytical Thinking
34) Discuss the concept of a system and the issues of goal conflict and goal congruence.
Answer: A system is a set of two or more components that are somehow interrelated and interact together to achieve a specific goal. A system usually consists of smaller components called subsystems. These subsystems have specific and defined functions, which interact with and support the larger system. The concept of systems is key to information technology and AIS. All systems, including the AIS, must work to achieve one or more organizational goals. Goal conflict results when a decision or action of a subsystem is inconsistent with another subsystem or the system (organization) as a whole. Goal congruence results when a subsystem achieves its goals while contributing to the organization's overall goal. Subsystems should maximize organizational goals.
Concept: The concept of information
Objective: Learning Objective 1
Difficulty: Moderate
AACSB: Analytical Thinking
2 Explain the decisions an organization makes, the information needed to make them, and the major business processes present in most companies.
1) Paid time-off policies, job descriptions, and procedures manuals are examples of information needed to support key decisions in what business process?
A) hire and train employees
B) acquire inventory
C) sell merchandise
D) collect payment from customers
Answer: A
Concept: Information needs and business processes
Objective: Learning Objective 2
Difficulty: Easy
AACSB: Analytical Thinking
2) Before a firm can identify the information needed to effectively manage a process, the firm must
A) hire an outside consultant.
B) understand the process.
C) purchase computers and/or workstations.
D) obtain internet access.
Answer: B
Concept: Information needs and business processes
Objective: Learning Objective 2
Difficulty: Easy
AACSB: Analytical Thinking
3) Identify the piece of information below that is typically needed to acquire a building.
A) job descriptions
B) vendor performance
C) market coverage
D) capacity needs
Answer: D
Concept: Information needs and business processes
Objective: Learning Objective 2
Difficulty: Moderate
AACSB: Analytical Thinking
4) Identify the piece of information below that is typically needed to acquire inventory.
A) job descriptions
B) vendor performance
C) market coverage
D) capacity needs
Answer: B
Concept: Information needs and business processes
Objective: Learning Objective 2
Difficulty: Moderate
AACSB: Analytical Thinking
5) Identify the piece of information below that is typically needed to hire and train employees.
A) job descriptions
B) vendor performance
C) market coverage
D) capacity needs
Answer: A
Concept: Information needs and business processes
Objective: Learning Objective 2
Difficulty: Easy