Information Technology Project Management, Revised 7th edition by Kathy Schwalbe Test bank
| a. | Negotiation |
| b. | Project environment knowledge |
| c. | Motivation |
| d. | Soft skills |
ANS: B
The project environment differs from organization to organization and project to project, but some skills will help in almost all project environments. These skills include understanding change and understanding how organizations work within their social, political, and physical environments. Project managers must be comfortable leading and handling change, because most projects introduce changes in organizations and involve changes within the projects themselves.
PTS: 1 DIF: Difficulty: Challenging REF: p.22
OBJ: LO: 1-5 NAT: BUSPROG: Reflective Thinking
TOP: The Role of the Project Manager KEY: Bloom's: Application
25. Joe is a project manager in an IT company and has over the years, gained substantial knowledge in his area of work. However, while managing his team, he often loses his temper. In addition, he fails to be an active listener when his team members approach him with work related challenges. In which of the following areas does Joe need to develop his skills in?
| a. | Application area knowledge |
| b. | Project environment knowledge |
| c. | Standards and regulations |
| d. | Human relations skills |
ANS: D
Achieving high performance on projects requires soft skills, otherwise called human
relations skills. Project managers need good soft skills to understand, navigate, and meet stakeholders’ needs and expectations. They need to be able to listen actively to what others are saying, help develop new approaches for solving problems, and then persuade others to work toward achieving project goals.
PTS: 1 DIF: Difficulty: Challenging REF: p.23
OBJ: LO: 1-5 NAT: BUSPROG: Reflective Thinking
TOP: The Role of the Project Manager KEY: Bloom's: Application
26. Which of the following best defines the role of leaders?
| a. | They focus on short-term objectives. | c. | They work solely toward day-to-day details of meeting specific tasks. |
| b. | They work on achieving primarily tactical goals. | d. | They inspire people to reach goals. |