TB MC Qu. 01-
76 Which of the
following is not...
Learning Objective:
01-09 Describe
current issues in
business that impact
operations
management.
77.
Award: 10.00 points
TB MC Qu. 01-77 _____ is considered to be more...
_____ is considered to be more challenging for _____ due to the higher variation in input.
Labor content of jobs; operations
Uniformity of input; inventory management
Measurement of productivity; managers
Wages; manufacturing
Quality assurance; services
Unlike manufacturing, services have less opportunity to avoid exposing the customer to mistakes.
This means that quality assurance is a continual challenge for services due to the delivery and
consumption occurring at the same time.
References
Multiple Choice Difficulty: 1 Easy
TB MC Qu. 01-77
_____ is
considered to
be more...
Learning Objective:
01-02 Identify
similarities and
differences between
production and
service operations.
78.
Award: 10.00 points
TB MC Qu. 01-78 Which of the following is a...
Which of the following is a common complaint that employers have when hiring recent college
graduates?
lack of general knowledge of how businesses operate
not understanding the functions of accounting, finance, and marketing
lack of knowledge about global dependencies of companies
not understanding the importance of customer service
lack of knowledge of economic analysis and forecasting
Many college students graduate and do not understand how business organizations operate, which
has become a common complaint from employers. Understanding operations, supply chain
management, global dependencies, and the reasons why companies succeed or fail, and the
importance of working with others, is a great foundation of knowledge to have when entering the
workforce.
References
Multiple Choice Difficulty: 1 Easy
TB MC Qu. 01-
78 Which of the
following is a...
Learning Objective:
01-03 Explain the
importance of
learning about
operations
management.
79.
Award: 10.00 points
TB MC Qu. 01-79 Which of the following is an...
Which of the following is an example of a supporting process?
marketing
purchasing
strategy
sales
information technology
There are traditionally three categories of business processes, one of which is supporting
processes. These support the core processes. Examples include accounting, human resources, and
information technology (or IT).
References
Multiple Choice Difficulty: 1 Easy
TB MC Qu. 01-
79 Which of the
following is an...
Learning Objective:
01-05 Summarize
the two major
aspects of process
management.