Operations Management: Sustainability and Supply Chain Management 13th edition by Jay Heizer Test ba

Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

15) Which productivity variable has the greatest potential to increase productivity?
A) labor
B) globalization
C) management
D) capital
E) energy
Answer:  C
Diff: 2
Objective:  LO 1.8 Identify the critical variables in enhancing productivity
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
16) Which of the following nets the largest productivity improvement?
A) increase output 15%
B) decrease input 15%
C) increase both output and input by 5%
D) increase output 10%, decrease input 3%
E) decrease input 10%, increase output 3%
Answer:  B
Diff: 3
Objective:  LO 1.6 Compute single-factor productivity
AACSB:  Analytical thinking
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
17) Productivity can be improved by:
A) increasing inputs while holding outputs steady.
B) decreasing outputs while holding inputs steady.
C) increasing inputs and outputs in the same proportion.
D) decreasing inputs while holding outputs steady.
E) none of the above.
Answer:  D
Diff: 2
Objective:  LO 1.6 Compute single-factor productivity
AACSB:  Analytical thinking
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

18) The largest contributor to productivity increases is ________, estimated to be responsible for ________ of the annual increase.
A) management; over one-half
B) Mr. Deming; one-half
C) marketing and sales; two-thirds
D) capital; 90%
E) technology; over one-half
Answer:  A
Diff: 2
Objective:  LO 1.8 Identify the critical variables in enhancing productivity
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
19) The factor responsible for the largest portion of productivity increase in the United States is:
A) labor.
B) management.
C) capital.
D) All three combined; it is impossible to determine the contribution of individual factors.
E) none of these.
Answer:  B
Diff: 2
Objective:  LO 1.8 Identify the critical variables in enhancing productivity
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
20) Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?
A) Services are typically labor-intensive.
B) Services are often difficult to evaluate for quality.
C) Services are often an intellectual task performed by professionals.
D) Services are difficult to automate.
E) Service operations are typically capital intensive.
Answer:  E
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

21) Three commonly used productivity variables are:
A) quality, external elements, and precise units of measure.
B) labor, capital, and management.
C) technology, raw materials, and labor.
D) education, diet, and social overhead.
E) quality, efficiency, and low cost.
Answer:  B
Diff: 2
Objective:  LO 1.8 Identify the critical variables in enhancing productivity
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
22) The service sector has lower productivity improvements than the manufacturing sector because:
A) the service sector uses less skilled labor than manufacturing.
B) the quality of output is lower in services than manufacturing.
C) services usually are labor-intensive.
D) service sector productivity is hard to measure.
E) the service sector is often easy to mechanize and automate.
Answer:  C
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
23) Productivity tends to be more difficult to improve in the service sector because the work is:
A) often difficult to automate.
B) typically labor-intensive.
C) frequently processed individually.
D) often an intellectual task performed by professionals.
E) All of these make service productivity more difficult.