Operations Management: Sustainability and Supply Chain Management 13th edition by Jay Heizer Test ba

A) intangible product
B) easy to store
C) customer interaction is high
D) simultaneous production and consumption
E) difficult to resell
Answer:  B
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
10) Which of the following attributes is most typical of a service?
A) production and consumption occur simultaneously
B) tangible
C) mass production
D) consistency
E) easy to automate
Answer:  A
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

11) Which of the following is a similarity between goods and services?
A) mass production
B) consistency
C) automation
D) Both have quality standards.
E) Both can usually be kept in inventory.
Answer:  D
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
12) When a tangible component is not included in a service, such as with counseling, it is called a(n) ________.
Answer:  pure service
Diff: 1
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
13) How do services differ from goods? Identify five ways.
Answer:  Pick from the following: a service is usually intangible; it is often produced and consumed simultaneously; it is often unique; it involves high customer interaction; product definition is inconsistent; it is often knowledge-based; it is frequently dispersed; quality may be hard to evaluate; and reselling is unusual.
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
14) Identify the similarities between the operational activities for goods and services.
Answer:  Both have quality standards, are designed and produced on a schedule that meets customer demand, and are made in a facility where people are employed.
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
Section 8   The Productivity Challenge
 
1) Productivity is generally more difficult to improve in the service sector than in the manufacturing sector.
Answer:  TRUE
Diff: 2
Objective:  LO 1.8 Identify the critical variables in enhancing productivity
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
2) A knowledge society is one that has migrated from work based on knowledge to one based on manual work.
Answer:  FALSE
Diff: 1
Objective:  LO 1.8 Identify the critical variables in enhancing productivity
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
3) Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.
Answer:  FALSE
Diff: 1
Objective:  LO 1.6 Compute single-factor productivity
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
4) Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?
A) 2%
B) 5%
C) 10%
D) 20%
E) 50%
Answer:  D
Diff: 2
Objective:  LO 1.8 Identify the critical variables in enhancing productivity
AACSB:  Diverse and multicultural work environments
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
5) A foundry produces circular utility access hatches (manhole covers). If 16 covers are produced in an 8-hour shift, the productivity of the line is:
A) 0.5 covers/hr.
B) 2 covers/hr.
C) 5 covers/hr.
D) 128 covers/hr.
E) 20 covers/hr.
Answer:  B
Diff: 1
Objective:  LO 1.6 Compute single-factor productivity
AACSB:  Analytical thinking
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization