Operations Management: Sustainability and Supply Chain Management 13th edition by Jay Heizer Test ba

 
Section 2   Organizing to Produce Goods and Services
 
1) Which of the following are the primary functions of all organizations?
A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
Answer:  D
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
2) Which of the following tasks within a manufacturing firm is performed by the operations function?
A) market research
B) borrowing funds
C) sales promotion
D) stock issue
E) quality assurance and control
Answer:  E
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

3) Which of the following would NOT be an operations function in a commercial bank?
A) auditing
B) teller scheduling
C) maintenance
D) collection
E) check clearing
Answer:  A
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
4) The marketing function is concerned with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Answer:  D
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
5) The purchasing function is concerned with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Answer:  B
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
6) The finance function is concerned with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Answer:  E
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
7) Which of the following tasks within an airline company is related to operations?
A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable
Answer:  A
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
8) Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.
Answer:      finance/accounting
Diff: 1
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
Section 3   The Supply Chain
 
1) Competition in the 21st century is no longer between companies; it is between supply chains.
Answer:  TRUE
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
2) An accounting firm that provides tax services for a company would not be considered to be part of that company's supply chain.
Answer:  FALSE
Diff: 2
AACSB:  Reflective thinking
Learning Outcome:  Compare and contrast different sourcing strategies including outsourcing and insourcing
Full download link: https://reurl.cc/kEaMkx
 

3) What is a global network of organizations and activities that supply a firm with goods and services?
A) supply tree
B) provider network
C) supply chain
D) vendor network
E) vendor tree