Operations Management: Sustainability and Supply Chain Management 13th edition by Jay Heizer Test ba

Diff: 2
AACSB:  Analytical thinking
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
Section 5   What Operations Managers Do
 
1) The operations manager performs the management activities of planning, organizing, staffing, leading, and controlling of the OM function.
Answer:  TRUE
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
2) "Considers inventory ordering and holding decisions" is within the strategic operations management decision area of managing quality.
Answer:  FALSE
Diff: 1
Objective:  LO 1.2 Identify the 10 strategic decisions of operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

3) In order to have a career in operations management, one must have a degree in statistics or quantitative methods.
Answer:  FALSE
Diff: 1
Objective:  LO 1.3 Identify career opportunities in operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
4) What are the five elements in the management process?
A) plan, direct, update, lead, and supervise
B) accounting, finance, marketing, operations, and management
C) organize, plan, control, staff, and manage
D) plan, organize, staff, lead, and control
E) plan, lead, organize, manage, and control
Answer:  D
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
5) Which of the following is NOT an element of the management process?
A) controlling
B) leading
C) planning
D) pricing
E) staffing
Answer:  D
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
6) An operations manager is NOT likely to be involved in:
A) the design of goods and services to satisfy customers' wants and needs.
B) the quality of goods and services to satisfy customers' wants and needs.
C) the identification of customers' wants and needs.
D) work scheduling to meet the due dates promised to customers.
E) maintenance schedules.
Answer:  C
Diff: 1
Objective:  LO 1.2 Identify the 10 strategic decisions of operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

7) All of the following decisions fall within the scope of operations management EXCEPT for:
A) creating the company income statement.
B) design of goods and services.
C) location strategies.
D) managing quality and statistical process control.
E) human resources, job design and work measurement.
Answer:  A
Diff: 1
Objective:  LO 1.2 Identify the 10 strategic decisions of operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
8) The 10 strategic operations management decisions include:
A) layout strategies.
B) maintenance.
C) process and capacity strategies.
D) managing quality.
E) all of these.
Answer:  E
Diff: 1
Objective:  LO 1.2 Identify the 10 strategic decisions of operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
9) Which of the following is NOT one of the 10 strategic operations management decisions?
A) layout strategies
B) maintenance
C) process and capacity strategies
D) mass customization
E) supply chain management
Answer:  D
Diff: 2
Objective:  LO 1.2 Identify the 10 strategic decisions of operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
10) Which of the following is one of the 10 strategic operations management decisions?
A) depreciation policy for tax returns
B) advertising
C) process and capacity strategies
D) pricing
E) debt/equity ratio
Answer:  C
Diff: 1
Objective:  LO 1.2 Identify the 10 strategic decisions of operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization