Principles of Operations Management: Sustainability and Supply Chain Management 10th Global Edition

 
118) ________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.
Answer:  Mass customization
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
119) ________ is the operations management challenge that moves more decision making to the individual worker.
Answer:  Empowered employees
Diff: 2
Key Term:  Operations management
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

120) Why are organizations changing from batch (large) shipments to just-in-time (JIT) shipments?
Answer:  Organizations are switching to JIT shipments because inventory requires a large financial investment, and it impedes the responsiveness to changes in the marketplace.
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
121) Why are organizations becoming more global?
Answer:  Organizations are becoming more global with the decline in the costs of communication and transportation. Additionally, resources in the form of capital, materials, talent, and labor are also now global.
Diff: 2
AACSB:  Dynamics of the global economy
Learning Outcome:  Discuss the influences of the global competitive environment on operations management
 
122) Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
Answer:  TRUE
Diff: 1
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
123) Which of the following is NOT among the ethical and social challenges facing operations managers?
A) honoring stakeholder commitments
B) training, retaining, and motivating employees
C) efficiently developing and producing safe high-quality green products
D) increasing executive pay
E) providing a safe workplace
Answer:  D
Diff: 1
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability

124) A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:
A) lenders.
B) suppliers.
C) owners.
D) employees.
E) all of the above.
Answer:  E
Diff: 1
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
125) What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members?
A) alumni
B) investors
C) vestors
D) stockholders
E) stakeholders
Answer:  E
Diff: 1
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
126) Why are operations managers faced with ethical and social challenges?
Answer:  Businesses have diverse stakeholders, which include customers, distributors, suppliers, owners, lenders, employees, and the community. These stakeholders hold conflicting perspectives.
Diff: 2
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
127) What are some of the ethical and social challenges faced by operations managers?
Answer:  Managers are challenged to develop and produce safe, high-quality green products; train, retain, and motivate employees in a safe workplace; and honor stakeholder commitments.
Diff: 2
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability