Operations Management: Sustainability and Supply Chain Management 12th Edition by Jay Heizer Test ba

B) Local or national focus is giving way to global focus.
C) Sustainable production is giving way to a low-cost focus.
D) Rapid product development is partly the result of shorter product cycles.
E) The goal of mass customization is to produce customized products, whenever and wherever needed.
Answer:  C
Diff: 2
Key Term:  Operations management
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
3) ________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.
Answer:  Mass customization
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
4) ________ is the operations management challenge that moves more decision making to the individual worker.
Answer:  Empowered employees
Diff: 2
Key Term:  Operations management
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
5) Why are organizations changing from batch (large) shipments to just-in-time (JIT) shipments?
Answer:  Organizations are switching to JIT shipments because inventory requires a large financial investment, and it impedes the responsiveness to changes in the marketplace.
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

6) Why are organizations becoming more global?
Answer:  Organizations are becoming more global with the decline in the costs of communication and transportation. Additionally, resources in the form of capital, materials, talent, and labor are also now global.
Diff: 2
Learning Outcome:  Discuss the influences of the global competitive environment on operations management
 
Section 10   Ethics, Social Responsibility, and Sustainability
 
1) Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.
Answer:  TRUE
Diff: 1
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
2) Which of the following is NOT among the ethical and social challenges facing operations managers?
A) honoring stakeholder commitments
B) training, retaining, and motivating employees
C) efficiently developing and producing safe high-quality green products
D) increasing executive pay
E) providing a safe workplace
Answer:  D
Diff: 1
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
3) A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include:
A) lenders.
B) suppliers.
C) owners.
D) employees.
E) all of the above.
Answer:  E
Diff: 1
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability

4) What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members?
A) alumni
B) investors
C) vestors
D) stockholders
E) stakeholders
Answer:  E
Diff: 1
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
5) Why are operations managers faced with ethical and social challenges?
Answer:  Businesses have diverse stakeholders, which include customers, distributors, suppliers, owners, lenders, employees, and the community. These stakeholders hold conflicting perspectives.
Diff: 2
Key Term:  Stakeholders
AACSB:  Ethical understanding and reasoning
Learning Outcome:  Discuss the role of operations management in corporate social responsibility and sustainability
 
6) What are some of the ethical and social challenges faced by operations managers?
Answer:  Managers are challenged to develop and produce safe, high-quality green products; train, retain, and motivate employees in a safe workplace; and honor stakeholder commitments.