Operations Management: Sustainability and Supply Chain Management 12th Edition by Jay Heizer Test ba

I.      design of goods and services
II.    managing quality
III.   layout strategy
IV.   marketing
V.    pricing of goods and services
A) I, II, V
B) I, II, IV
C) II, III, V
D) I, II, III
E) I, II, III, IV, V
Answer:  D
Diff: 2
Key Term:  10 strategic OM decisions
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
12) Which of the following influences layout design?
A) inventory requirements
B) capacity needs
C) personnel levels
D) technology
E) All of the above influence layout decisions.
Answer:  E
Diff: 2
 
13) Which of the following is NOT a strategic operations management decision?
A) maintenance
B) price
C) layout design
D) quality
E) inventory
Answer:  B
Diff: 2
Key Term:  10 strategic OM decisions
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
14) Identify two operations-related tasks carried out by Hard Rock Café. Match each to its related area of the 10 strategic operations management decisions.
Answer:  Providing custom meals: design of goods and services; designing, testing, and costing meals: design of goods and services; acquiring, receiving, and storing supplies: supply chain management; recruiting and training employees: human resources and job design; preparing employee schedules: scheduling; designing efficient restaurant layouts: layout strategy.
Diff: 2
Key Term:  10 strategic OM decisions
AACSB:  Reflective thinking
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
15) Identify the 10 strategic OM decisions.
Answer:  Design of goods and services, managing quality, process strategy, location strategies, layout strategies, human resources, supply chain management, inventory management, scheduling, and maintenance.
Diff: 3
Key Term:  10 strategic OM decisions
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
Section 6   The Heritage of Operations Management
 
1) Henry Ford is known as the Father of Scientific Management.
Answer:  FALSE
Diff: 1
 
2) Shewhart's contributions to operations management came during the Scientific Management Era.
Answer:  FALSE
Diff: 2
 
3) Walter Shewhart is listed among the important people of operations management because of his contributions to:
A) assembly line production.
B) measuring productivity in the service sector.
C) just-in-time inventory methods.
D) statistical quality control.
E) information technology.
Answer:  D
Diff: 2
Key Term:  Operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
4) Walter Shewhart, in the ________, provided the foundations for ________ in operations management.
A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1900s; queuing theory
Answer:  A
Diff: 2
Key Term:  Operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

5) Eli Whitney, in the ________, provided the foundations for ________ in operations management.
A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1890s; queuing theory
Answer:  D
Diff: 2
Key Term:  Operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
6) Who was the person most responsible for popularizing interchangeable parts in manufacturing?
A) Frederick Winslow Taylor
B) Henry Ford
C) Eli Whitney
D) Whitney Houston
E) Lillian Gilbreth
Answer:  C
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
7) The "Father of Scientific Management" is:
A) Henry Ford.