Operations Management: Sustainability and Supply Chain Management 12th Edition by Jay Heizer Test ba

B) Frederick W. Taylor.
C) W. Edwards Deming.
D) Frank Gilbreth.
E) just a figure of speech, not a reference to a person.
Answer:  B
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
8) Henry Ford is noted for his contributions to:
A) material requirements planning.
B) statistical quality control.
C) assembly line operations.
D) scientific management.
E) time and motion studies.
Answer:  C
Diff: 1
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

9) Who among the following is associated with contributions to quality control in operations management?
A) Charles Babbage
B) Henry Ford
C) Frank Gilbreth
D) W. Edwards Deming
E) Henri Fayol
Answer:  D
Diff: 2
Key Term:  Operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
10) The field of operations management is shaped by advances in which of the following fields?
A) chemistry and physics
B) industrial engineering and management science
C) biology and anatomy
D) information technology
E) all of the above
Answer:  E
Diff: 2
Key Term:  Operations management
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
11) Which of the following statements is TRUE?
A) The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney.
B) The origins of management by exception are generally credited to Frederick W. Taylor.
C) The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart.
D) The origins of the scientific management movement are generally credited to Henry Ford.
E) The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford.
Answer:  A
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
12) Henry Ford and ________ are credited with the development of the moving assembly line.
Answer:  Charles Sorensen
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
13) Identify the items that Fredrick W. Taylor believed management should be more responsible for.
Answer:  He believed that management should be more responsible for matching employees to the right job, providing the proper training, providing proper work methods and tools, and establishing legitimate incentives for work to be accomplished.
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

14) Operations managers should be well versed in what disciplines in order to make good decisions?
Answer:  Management science, information technology, and often one of the biological or physical sciences.
Diff: 2
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
Section 7   Operations for Goods and Services
 
1) Customer interaction is often high for manufacturing processes, but low for services.
Answer:  FALSE
Diff: 2
Key Term:  Services
Objective:  LO 1.2 Explain the distinction between goods and services
 
2) Manufacturing now constitutes the largest economic sector in postindustrial societies.
Answer:  FALSE
Diff: 2
Key Term:  Services
Objective:  LO 1.2 Explain the distinction between goods and services
 
3) Although the number of people employed in manufacturing in the United States has decreased since 1950, each person is now producing almost 20 times more than in 1950.
Answer:  TRUE
Diff: 1
Objective:  LO 1.2 Explain the distinction between goods and services
 
4) Which of the following is the best example of a pure service?
A) counseling
B) oil change
C) heart transplant
D) electric Co-Op
E) restaurant
Answer:  A
Diff: 2
Key Term:  Services
Objective:  LO 1.2 Explain the distinction between goods and services
5) The service sector makes up approximately what percentage of all jobs in the United States?
A) 12%
B) 40%