Business Communication Essentials 5th Canadian Edition by Courtland L Bovee test bank

-Avoid slang and be careful with technical jargon and abbreviations. Slang and other nonstandard usages can be difficult or impossible for your audience to translate.
-Be brief. Construct sentences that are short and simple.
-Use short paragraphs. Each paragraph should contain one topic.
-Use transitions generously. Help readers follow your train of thought.
Diff: 1     Type: ES     Page Ref: 21
Objective:  1-6
 

125) Discuss tips on speaking for a multilingual audience.
Answer:  -Speak clearly, simply, and relatively slowly. Pronounce words clearly, stop at distinct punctuation points, and make one point at a time.
-Look for feedback, but interpret it carefully. Nods and smiles don't necessarily mean understanding.
-Rephrase if necessary. If someone doesn't seem to understand you, rephrase using simpler words.
-Clarify your meaning with repetition and examples. Use concrete and specific examples to illustrate difficult or vague ideas.
-Don't talk down to the other person. Don't blame the listener for not understanding. Say, "Am I going too fast?" rather than "Is this too difficult for you?"
-Learn important phrases in your audience's language. Learning common greetings and a few simple phrases simplifies initial contact and shows respect.
-Listen carefully and respectfully. If you don't understand a comment, ask the person to repeat it.
-Adapt your conversation style to the other person's. For instance, if the other person appears to be direct and straightforward, use that style as well.
Diff: 1     Type: ES     Page Ref: 21
Objective:  1-6
 
126) List and describe the six other skills that connect to communication skills.
Answer:  Critical thinking. In many of the assignments and activities, you will need to define and solve problems and make decisions or form judgments about a particular situation or set of circumstances.
Collaboration. Depending on the configuration of your course, you will have various opportunities to work with classmates on reports, presentations, and other projects.
Knowledge application and analysis. The ability to learn a concept and then apply that knowledge to other challenges is a skill that employers value highly.
Business ethics and social responsibility. As you work on projects throughout the course, be mindful of the ethical implications that you could encounter in similar projects on the job.
Information technology skills. Use projects and activities to build your skills with technology, including word-processing apps, spreadsheets, presentation software, and messaging systems.
Data literacy. You'll have multiple opportunities to fine-tune your data literacy skills, which include the ability to access, assess, interpret, manipulate, summarize, and communicate data.
Diff: 1     Type: ES     Page Ref: 28
Objective:  1-8