Organization Development: The Process of Leading Organizational Change 5th Edition test bank
test bank
Chapter 1: What Is Organization Development?
Multiple Choice
1. The author defines organization development (OD) as ______.
a. an effort (1) planned, (2) organizationwide, and (3) managed from the top, to (4) increase organization effectiveness and health through (5) planned interventions in the organization’s “processes,” using behavioral-science knowledge.
b. being based on (1) a set of values, largely humanistic; (2) application of the behavioral sciences; and (3) open-systems theory, organization development is a systemwide process of planned change aimed toward improving overall organization effectiveness by way of enhanced congruence of such key organizational dimensions as external environment, mission, strategy, leadership, culture, structure, information and reward systems, and work policies and procedures.
c. the process of increasing organizational effectiveness and facilitating personal and organizational change through the use of interventions driven by social and behavioral science knowledge.
d. the process by which change is conducted and in which a change agent is more effective.
Ans: C
Cognitive Domain: Knowledge
Answer Location: Organization Development Defined
Difficulty Level: Easy
AACSB Standard: Reflective thinking
2. Many definitions of OD propose a consistent theme that an outcome of OD activities is ______.
a. organizational effectiveness
b. a full toolkit for OD practitioners to use
c. a set of core values
d. management consulting
Ans: A
Cognitive Domain: Comprehension
Answer Location: Organization Development Defined
Difficulty Level: Easy
AACSB Standard: Reflective thinking
3. Which of the following is considered the backdrop and purpose of organization development?
a. training and development
b. management consulting
c. change
d. employee participation
Ans: C
Cognitive Domain: Application
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Analytical thinking
4. Which of the following are developed by OD practitioners so that change can be developed and integrated into the organization’s functioning?
a. toolkits
b. needs analyses
c. change agents
d. interventions
Ans: D
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Reflective thinking
5. Because change is inevitable, leaders must adapt to which type of organizational structure?
a. flat
b. hierarchical
c. line
d. matrix
Ans: D
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Application of Knowledge
6. Becoming competent at ______ is a necessary and distinguishing characteristic of successful organizations.
a. training and development departments
b. organizational change
c. organizational culture
d. conflict resolution
Ans: B
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Hard
AACSB Standard: Reflective thinking
7. When speaking of organization development, what is being referred to?
a. specifically addressing employee participation in the public sector
b. emphasizing team development
c. coaching senior management
d. the management of certain kinds of changes, especially how people implement and are affected by them
Ans: D
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Application of knowledge
8. In Example 1 regarding employee participation in the public sector, what contributed to increased collaboration and interaction among the groups?
a. management-employee working teams
b. departmental meetings
c. positive corporate culture
d. increased number of meetings
Ans: A
Cognitive Domain: Analysis
Answer Location: Example 1: Increasing Employee Participation in a Public Sector Organization
Difficulty Level: Hard
AACSB Standard: Interpersonal relations and teamwork
9. As a result of increased participation in the public sector, ______.
a. there appeared to be an enhanced acceptance of the change process
b. better communication did not result
c. access to training and development decreased
d. relationships with supervisors remained the same
Ans: A
Cognitive Domain: Analysis
Answer Location: Example 1: Increasing Employee Participation in a Public Sector Organization
Difficulty Level: Medium
Chapter 1: What Is Organization Development?
Multiple Choice
1. The author defines organization development (OD) as ______.
a. an effort (1) planned, (2) organizationwide, and (3) managed from the top, to (4) increase organization effectiveness and health through (5) planned interventions in the organization’s “processes,” using behavioral-science knowledge.
b. being based on (1) a set of values, largely humanistic; (2) application of the behavioral sciences; and (3) open-systems theory, organization development is a systemwide process of planned change aimed toward improving overall organization effectiveness by way of enhanced congruence of such key organizational dimensions as external environment, mission, strategy, leadership, culture, structure, information and reward systems, and work policies and procedures.
c. the process of increasing organizational effectiveness and facilitating personal and organizational change through the use of interventions driven by social and behavioral science knowledge.
d. the process by which change is conducted and in which a change agent is more effective.
Ans: C
Cognitive Domain: Knowledge
Answer Location: Organization Development Defined
Difficulty Level: Easy
AACSB Standard: Reflective thinking
2. Many definitions of OD propose a consistent theme that an outcome of OD activities is ______.
a. organizational effectiveness
b. a full toolkit for OD practitioners to use
c. a set of core values
d. management consulting
Ans: A
Cognitive Domain: Comprehension
Answer Location: Organization Development Defined
Difficulty Level: Easy
AACSB Standard: Reflective thinking
3. Which of the following is considered the backdrop and purpose of organization development?
a. training and development
b. management consulting
c. change
d. employee participation
Ans: C
Cognitive Domain: Application
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Analytical thinking
4. Which of the following are developed by OD practitioners so that change can be developed and integrated into the organization’s functioning?
a. toolkits
b. needs analyses
c. change agents
d. interventions
Ans: D
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Reflective thinking
5. Because change is inevitable, leaders must adapt to which type of organizational structure?
a. flat
b. hierarchical
c. line
d. matrix
Ans: D
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Application of Knowledge
6. Becoming competent at ______ is a necessary and distinguishing characteristic of successful organizations.
a. training and development departments
b. organizational change
c. organizational culture
d. conflict resolution
Ans: B
Cognitive Domain: Comprehension
Answer Location: Making the Case for Organization Development
Difficulty Level: Hard
AACSB Standard: Reflective thinking
7. When speaking of organization development, what is being referred to?
a. specifically addressing employee participation in the public sector
b. emphasizing team development
c. coaching senior management
d. the management of certain kinds of changes, especially how people implement and are affected by them
Ans: D
Cognitive Domain: Analysis
Answer Location: Making the Case for Organization Development
Difficulty Level: Medium
AACSB Standard: Application of knowledge
8. In Example 1 regarding employee participation in the public sector, what contributed to increased collaboration and interaction among the groups?
a. management-employee working teams
b. departmental meetings
c. positive corporate culture
d. increased number of meetings
Ans: A
Cognitive Domain: Analysis
Answer Location: Example 1: Increasing Employee Participation in a Public Sector Organization
Difficulty Level: Hard
AACSB Standard: Interpersonal relations and teamwork
9. As a result of increased participation in the public sector, ______.
a. there appeared to be an enhanced acceptance of the change process
b. better communication did not result
c. access to training and development decreased
d. relationships with supervisors remained the same
Ans: A
Cognitive Domain: Analysis
Answer Location: Example 1: Increasing Employee Participation in a Public Sector Organization
Difficulty Level: Medium