Business Communication Essentials 5th Canadian Edition by Courtland L Bovee test bank
Business Communication Essentials, Cdn. Ed., 5e (Bovee/Thill/Scribner)
Chapter 1 Understanding Business Communication in Today's Workplace
1) Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?
A) Communication is important for most jobs except technical ones such as engineering or finance.
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating.
C) Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys.
D) Good communication has not been linked to financial advantages for companies.
Answer: C
Diff: 1 Type: MC Page Ref: 4
Objective: 1-1
2) Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?
A) Communication is important for most jobs except technical ones such as engineering or finance.
B) Your ability to connect with people outside your field can be as important as your technical skills.
C) Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys.
D) Communication is important for most jobs unless you are an entrepreneur.
Answer: B
Diff: 1 Type: MC Page Ref: 4
Objective: 1-1
3) Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?
A) Communication is important for most jobs except technical ones such as engineering or finance.
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating.
C) Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys.
D) Effective communicators tend to have increased productivity and steadier workflow.
Answer: D
Diff: 1 Type: MC Page Ref: 4
Objective: 1-1
4) Which statement is TRUE about recent graduates who are entering the workplace?
A) Employers often express frustration at the communication skills of recent graduates who have not learned effective business communication skills.
B) Graduates who have demonstrated a mastery of technical skills need to rely less on their communication skills than those who are less technically skilled.
C) Recent graduates bring with them their own communications strategies, unique to their cohort, which businesses then adjust to.
D) The Conference Board of Canada reports that communication skills are ranked relatively low by employers of recent graduates.
Answer: A
Diff: 2 Type: MC Page Ref: 4
Objective: 1-1
5) The groups affected in some way by a company's actions are referred to as its ________.
A) actions
B) cliques
C) stakeholders
D) captive audience
Answer: C
Diff: 1 Type: MC Page Ref: 5
Objective: 1-1
6) Which is NOT true about the process of sending and receiving messages?
A) The receiver may re-create the message and arrive at a meaning unintended by the sender.
B) The receiver may interpret the message exactly as intended by the sender.
C) The sender and the receiver may need to negotiate the meaning of the original message through discussion.
D) The receiver will always interpret the sender's message correctly if the sender and receiver are equally skilled at communication.
Answer: D
Diff: 2 Type: MC Page Ref: 5
Objective: 1-1
7) Effective messages ________.
A) convey abstract ideas
B) provide practical information
C) are usually voluminous
D) do not attempt to influence the reader
Answer: B
Diff: 1 Type: MC Page Ref: 5
Objective: 1-1
8) Communication is effective only if your message ________.
A) replaces action
B) is understood
C) encourages the audience to think one way
D) is accepted
Answer: B
Diff: 3 Type: MC Page Ref: 5
Objective: 1-1
9) To be effective, business messages should ________.
A) use abstract words that lend themselves to interpretation
B) never contain opinions
C) present more information than required
Chapter 1 Understanding Business Communication in Today's Workplace
1) Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?
A) Communication is important for most jobs except technical ones such as engineering or finance.
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating.
C) Good communicators are generally more difficult to find than good accountants, good engineers, or good attorneys.
D) Good communication has not been linked to financial advantages for companies.
Answer: C
Diff: 1 Type: MC Page Ref: 4
Objective: 1-1
2) Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?
A) Communication is important for most jobs except technical ones such as engineering or finance.
B) Your ability to connect with people outside your field can be as important as your technical skills.
C) Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys.
D) Communication is important for most jobs unless you are an entrepreneur.
Answer: B
Diff: 1 Type: MC Page Ref: 4
Objective: 1-1
3) Which of the following is TRUE about the importance of effective communication to your career and to the companies where you will work?
A) Communication is important for most jobs except technical ones such as engineering or finance.
B) The higher you rise in your organization, the more time you spend using the technical skills of your profession and the less time you spend communicating.
C) Good communicators are generally much easier to find than good accountants, good engineers, or good attorneys.
D) Effective communicators tend to have increased productivity and steadier workflow.
Answer: D
Diff: 1 Type: MC Page Ref: 4
Objective: 1-1
4) Which statement is TRUE about recent graduates who are entering the workplace?
A) Employers often express frustration at the communication skills of recent graduates who have not learned effective business communication skills.
B) Graduates who have demonstrated a mastery of technical skills need to rely less on their communication skills than those who are less technically skilled.
C) Recent graduates bring with them their own communications strategies, unique to their cohort, which businesses then adjust to.
D) The Conference Board of Canada reports that communication skills are ranked relatively low by employers of recent graduates.
Answer: A
Diff: 2 Type: MC Page Ref: 4
Objective: 1-1
5) The groups affected in some way by a company's actions are referred to as its ________.
A) actions
B) cliques
C) stakeholders
D) captive audience
Answer: C
Diff: 1 Type: MC Page Ref: 5
Objective: 1-1
6) Which is NOT true about the process of sending and receiving messages?
A) The receiver may re-create the message and arrive at a meaning unintended by the sender.
B) The receiver may interpret the message exactly as intended by the sender.
C) The sender and the receiver may need to negotiate the meaning of the original message through discussion.
D) The receiver will always interpret the sender's message correctly if the sender and receiver are equally skilled at communication.
Answer: D
Diff: 2 Type: MC Page Ref: 5
Objective: 1-1
7) Effective messages ________.
A) convey abstract ideas
B) provide practical information
C) are usually voluminous
D) do not attempt to influence the reader
Answer: B
Diff: 1 Type: MC Page Ref: 5
Objective: 1-1
8) Communication is effective only if your message ________.
A) replaces action
B) is understood
C) encourages the audience to think one way
D) is accepted
Answer: B
Diff: 3 Type: MC Page Ref: 5
Objective: 1-1
9) To be effective, business messages should ________.
A) use abstract words that lend themselves to interpretation
B) never contain opinions
C) present more information than required