Operations Management: Creating Value Along the Supply Chain 2nd Canadian Edition by Roberta S. Russ
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Comprehension
AACSB: Reflective Thinking
38. Firms compete in the marketplace based on cost, speed, quality, and flexibility.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
MULTIPLE CHOICE QUESTIONS
39. Operations management is concerned with
a) the design of a firm’s productive systems.
b) the operation of a firm’s productive systems.
c) the improvement of a firm’s productive systems.
d) all of the above.
Answer: d
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
40. The transformation process associated with health care is best described as
a) locational.
b) exchange.
c) physiological.
d) informational.
Answer: c
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
41. Which of the following is not one of the four primary functional areas of a firm?
a) human resources
b) legal
c) marketing
d) operations
Answer: b
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
42. All of the following are responsibilities of operations managers except
a) acquiring financial resources.
b) managing inventories.
c) planning production.
d) scheduling production.
Answer: a
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
43. Transformation processes are all of the following except
a) physiological.
b) locational.
c) exchange.
d) optimal.
Answer: d
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
44. Linear programming, simulation, and waiting line theory are most closely associated with which era in the historical development of operations management?
a) human relations
b) operations research
c) globalization
d) Internet revolution
Answer: b
Difficulty: Medium
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
45. Operations provides marketing with information on all except
a) product or service availability.
b) personnel needs.
c) lead-time estimates.
d) order status.
Answer: b
Difficulty: Medium
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
46. Which of the following is not an event or concept associated with the quality revolution?
a) TQM (total quality management)
b) PERT/CPM
c) Business process reengineering
d) JIT
Answer: b
Difficulty: Medium
Learning Objective: Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management.
Section Reference: 1.2 The Evolution of Operations and Supply Chain Management
Blooms: Comprehension
AACSB: Reflective Thinking
47. The work of W. Edwards Deming is most closely associated with
a) MRP.
b) TQM.
c) supply chain management.
d) time and motion studies.