Operations Management: Creating Value Along the Supply Chain 2nd Canadian Edition by Roberta S. Russ
Section Reference: 1.4 Productivity and Competitiveness
Blooms: Knowledge
AACSB: Reflective Thinking
26. Canadian companies can become globally competitive by emphasizing the strategic importance of operations.
Answer: True
Difficulty: Medium
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Comprehension
AACSB: Reflective Thinking
27. Many companies now find it necessary to have some global presence to remain competitive.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
28. Ensuring good quality underlies all operational decisions.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
29. Emphasizing the strategic role of operations enhances the competitiveness of Canadian companies.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
30. Deployment is a step in strategy formulation that evaluates the alignment between core competencies and order winners.
Answer: False
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
31. Positioning is a step in strategy formulation that compares core competencies and order winners.
Answer: True
Difficulty: Medium
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Comprehension
AACSB: Reflective Thinking
32. Order qualifiers are the characteristics of a product that have to be satisfied just to be considered for purchase by a customer.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
33. An order qualifier is a customer criterion that wins the order.
Answer: False
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
34. Core competencies tend to be processes and not products or technologies.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
35. Strategy formulation starts with determining a firm’s order winners and order qualifiers.
Answer: False
Difficulty: Easy
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Knowledge
AACSB: Reflective Thinking
36. Order winners and order qualifiers change over time in response to the dynamics of changing market conditions.
Answer: True
Difficulty: Medium
Learning Objective: Discuss the process of developing, deploying, and monitoring the success of an operations strategy.
Section Reference: 1.5 Strategy and Operations
Blooms: Comprehension
AACSB: Reflective Thinking
37. To be competitive firms must create and sustain core competencies that are in tune with their customer’s order winners.
Answer: True
Difficulty: Medium