Operations Management: Sustainability and Supply Chain Management 13th edition by Jay Heizer Test ba

Answer:  He believed that management should be more responsible for matching employees to the right job, providing the proper training, providing proper work methods and tools, and establishing legitimate incentives for work to be accomplished.
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
18) Operations managers should be well versed in what disciplines in order to make good decisions?
Answer:  Analytical tools, information technology, and often one of the biological or physical sciences.
Diff: 2
Objective:  LO 1.3 Identify career opportunities in operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
Section 7   Operations for Goods and Services
 
1) Customer interaction is often high for manufacturing processes, but low for services.
Answer:  FALSE
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
2) Manufacturing now constitutes the largest economic sector in postindustrial societies.
Answer:  FALSE
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
3) Although the number of people employed in manufacturing in the United States has decreased since 1950, each person is now producing almost 50 times more than in 1950.
Answer:  FALSE
Diff: 1
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
4) Which of the following is the best example of a pure service?
A) counseling
B) oil change
C) heart transplant
D) electric Co-Op
E) restaurant
Answer:  A
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

5) The service sector makes up approximately what percentage of all jobs in the United States?
A) 12%
B) 40%
C) 66%
D) 86%
E) 94%
Answer:  D
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
6) Which is NOT true regarding differences between goods and services?
A) Tangible goods are generally produced and consumed simultaneously; services are not.
B) Most goods are common to many customers; services are often unique to the final customer.
C) Services tend to have a more inconsistent product definition than goods.
D) Services tend to have higher customer interaction than goods.
E) None, i.e., all of these are true.
Answer:  A
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
7) Which is NOT true regarding differences between goods and services?
A) Services are generally produced and consumed simultaneously; tangible goods are not.
B) Services tend to be more knowledge-based than goods.
C) Services tend to have a more inconsistent product definition than goods.
D) Goods tend to have higher customer interaction than services.
E) Reselling is unusual in services; goods often have some residual value.
Answer:  D
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
 
 
 
 
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8) Which of the following services is LEAST likely to be unique, i.e., customized to a particular individual's needs?
A) dental care
B) hairdressing
C) legal services
D) elementary education
E) computer consulting
Answer:  D
Diff: 2
Objective:  LO 1.4 Explain the distinction between goods and services
AACSB:  Reflective thinking
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
9) Which of the following is NOT a typical service attribute?