LO: 1.6: Identify managers' challenges and opportunities in applying OB concepts.
AACSB: Reflective thinking
Difficulty: Hard
Quest. Category: Critical Thinking
75) ________ refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
A) Workforce associability
B) Workforce diversity
C) Cultural similarity
D) Organizational congruity
E) Operational homogeneity
Answer: B
Explanation: Workforce diversity refers to the heterogeneity of organizations in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.
LO: 1.6: Identify managers' challenges and opportunities in applying OB concepts.
AACSB: Diverse and multicultural work environments
Difficulty: Easy
Quest. Category: Concept
76) A common characteristic of service jobs is that they ________.
A) need substantial interaction with an organization's customers
B) offer much higher pay in comparison with other non-service jobs
C) have fewer working hours than other jobs
D) require very little job knowledge compared to other jobs
E) provide more perks and benefits to employees
Answer: A
Explanation: The common characteristic of service jobs is substantial interaction with an organization's customers.
LO: 1.6: Identify managers' challenges and opportunities in applying OB concepts.
Difficulty: Easy
Quest. Category: Concept
77) Which of the following is an example of a position in a service job?
A) human resource executive
B) administrative executive
C) flight attendant
D) environmental campaigner
E) production line worker
Answer: C
Explanation: Service jobs include technical support representatives, fast-food counter workers, sales clerks, waiters and waitresses, nurses, automobile repair technicians, and flight attendants. The common characteristic of these jobs is substantial interaction with an organization's customers.
LO: 1.6: Identify managers' challenges and opportunities in applying OB concepts.
Difficulty: Easy
Quest. Category: Concept
78) Which of the following is not a reality for today's workforce?
A) Many workers never get away from the virtual workplace.
B) Organizations are asking employees to put in longer hours.
C) Employees have fewer outside commitments.
D) Issues related to well-being have dropped as the number of employees who work at home rises.
E) The line between work and non-work time has become blurred.
Answer: D
Explanation: Employee well-being is being challenged by heavy outside commitments. Millions of single-parent households and employees with dependent parents have even more significant challenges in balancing work and family responsibilities. Recent studies suggest that employees want jobs that give them flexibility in their work schedules so they can better manage work-life conflicts.
LO: 1.6: Identify managers' challenges and opportunities in applying OB concepts.
Difficulty: Moderate
Quest. Category: Concept
79) Recent studies show ________.
A) the line between work and non-work is becoming less blurred
B) most employees are achieving a better work-life balance
C) money and recognition define career success above all else
D) the majority of men and women rank autonomy as the number one indicator of career success
E) attaining a balance between personal life and work is a primary career goal
Answer: E
Explanation: Most college and university students say attaining a balance between personal life and work is a primary career goal: they want a life as well as a job.
LO: 1.6: Identify managers' challenges and opportunities in applying OB concepts.
Difficulty: Moderate
Quest. Category: Concept
80) Which of the following terms best describes organizations that allow people to communicate and work together even though they may be thousands of miles apart?
A) networked organizations
B) hierarchical organizations
C) matrix organizations
D) stable organizations
E) flat organizations
Answer: A
Explanation: Networked organizations allow people to communicate and work together even though they may be thousands of miles apart.
LO: 1.6: Identify managers' challenges and opportunities in applying OB concepts.
Difficulty: Easy
Quest. Category: Concept
81) Which of the following is the major challenge for managers in a fully networked organization?
A) eliminating the need for paper communication by relying entirely on e-mail, file transfers, and the like