4. In an information system, information consists of basic facts that are the system’s raw material.
ANS: F PTS: 1 REF: 7
5. The success or failure of an information system usually is unrelated to whether users are satisfied with the system’s output and operations.
ANS: F PTS: 1 REF: 9
6. Although the business-to-business (B2B) sector is more familiar to retail customers, the volume of business-to-consumer (B2C) transactions is many times greater.
ANS: F PTS: 1 REF: 10
7. TP systems are inefficient because they process a set of transaction-related commands individually rather than as a group.
ANS: F PTS: 1 REF: 16
8. In a knowledge management system, a knowledge base consists of logical rules that identify data patterns and relationships.
ANS: F PTS: 1 REF: 16
9. A knowledge management system uses inference rules, which consist of a large database that allows users to find information by entering keywords or questions in normal English phrases.
ANS: F PTS: 1 REF: 16
10. Most large companies require systems that combine transaction processing, business support, knowledge management, and user productivity features.
ANS: T PTS: 1 REF: 17
11. Because they focus on a longer time frame, middle managers need less detailed information than top managers, but somewhat more than supervisors who oversee day-to-day operations.
ANS: F PTS: 1 REF: 18-19
12. Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction.
ANS: T PTS: 1 REF: 19
13. CASE tools provide an overall framework for systems development and support a wide variety of design methodologies, including structured analysis and object-oriented analysis.
ANS: T PTS: 1 REF: 20