Operations Management: Sustainability and Supply Chain Management 12th Edition by Jay Heizer Test ba

Diff: 1
Key Term:  Operations management
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
Section 2   Organizing to Produce Goods and Services
 
1) Which of the following are the primary functions of all organizations?
A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
Answer:  D
Diff: 2
Key Term:  Operations management
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
2) Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?
A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor
Answer:  B
Diff: 2
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization

3) Which of the following would NOT be an operations function in a commercial bank?
A) auditing
B) teller scheduling
C) maintenance
D) collection
E) check clearing
Answer:  A
Diff: 2
Key Term:  Operations management
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
4) The marketing function is concerned with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Answer:  D
Diff: 2
 
5) The purchasing function is concerned with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Answer:  B
Diff: 2
 
6) The finance function is concerned with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Answer:  E
Diff: 2
 
7) Which of the following tasks within an airline company are related to operations?
A) crew scheduling
B) international monetary exchange
C) sales
D) advertising
E) accounts payable
Answer:  A
Diff: 2
Key Term:  Operations management
Objective:  LO 1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
8) Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.
Answer:  finance/accounting
Diff: 1
 
Section 3   The Supply Chain
 
1) Competition in the 21st century is no longer between companies; it is between supply chains.
Answer:  TRUE
Diff: 2
Key Term:  Supply chain
 
2) An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.
Answer:  TRUE
Diff: 2
Key Term:  Production
AACSB:  Reflective thinking
Learning Outcome:  Compare and contrast different sourcing strategies including outsourcing and insourcing
 
3) What is a global network of organizations and activities that supply a firm with goods and services?
A) supply tree
B) provider network
C) supply chain
D) vendor network
E) vendor tree
Answer:  C
Diff: 1
Key Term:  Supply chain
Learning Outcome:  Compare and contrast different sourcing strategies including outsourcing and insourcing
 
4) Which of the following fosters specialization and worldwide supply chains?
A) more expensive transportation
B) instant communication
C) economies of scope
D) managers with a broad knowledge of many things
E) high trade tariffs
Answer:  B
Diff: 2
Key Term:  Supply chain