81.
Award: 10.00 points
82.
Award: 10.00 points
Which of the following functions is mostly service based, as identified in the "goods-service"
continuum?
Automotive assembly
Automotive repair
Restaurant meal
Software development
Teaching
References
Multiple Choice Difficulty: Hard Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
The service industry in Canada has been growing. According to Statistics Canada, what percent of
jobs are in services?
More than 29%
More than 48%
More than 58%
More than 79%
More than 84%
References
Multiple Choice Difficulty: Hard Learning Objective: 01-04 Compare
production of goods and services.
83.
Award: 10.00 points
84.
Award: 10.00 points
A balance achieved between two incompatible features is referred to as (a) ___________.
Break even
Quantitative technique
Heuristic
Trade-off
Systems approach
References
Multiple Choice Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
In the Historical Evolution of Operations Management. Which of the following was emphasized
during the Human Relations Movement era?
Division of labour
The importance of workers in work design.
The use of economic incentives
The transfer of control from workers to management
The development of time and motion studies.
References
Multiple Choice Difficulty: Medium Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
85.
Award: 10.00 points
86.
Award: 10.00 points
Many major trends affect operations. Disaster preparation and response falls under which major
trend?
Technology
Globalization
Supply chains
Internet and ecommerce
Sustainability
References
Multiple Choice Difficulty: Hard Learning Objective: 01-08 Identify the
major trends that affect operations
management.
The number of defective parts produced in a given time period would be measured and managed
by which of the following performance metrics?
Forecast accuracy
Quality
Inventory
Schedules
Flexibility
References
Multiple Choice Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
87.
Award: 10.00 points
88.
Award: 10.00 points
Moral principles that govern a person's behaviour are called what?
Priorities
Trade-Offs
Work design
Ethics
Motivation
References
Multiple Choice Difficulty: Easy Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
The substitution of machine power for human power was an innovation specific to what?
The industrial revolution
Scientific management
The human relations movement
The Japanese influence on manufacturing
The division of labour
References
Multiple Choice Difficulty: Easy Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
89.
Award: 10.00 points
90.
Award: 10.00 points
These software systems are used to coordinate sales, materials management, production and
accounting/finance activities.
Material requirements planning (MRP)
Electronic data interchange (EDI)
Enterprise resource planning (ERP)
Decision models (DM)
Business analytics (BI)
References
Multiple Choice Difficulty: Medium Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
This involves the sequencing of organizations involved in producing and delivering a product.
Globalization
Inventory control
Logistics
Supply chains
Job assignments
References
Multiple Choice Difficulty: Easy Learning Objective: 01-08 Identify the
major trends that affect operations
management.
91.
Award: 10.00 points
92.
Award: 10.00 points
This refers to the reduced use of resources and harm to the environment.
Logistics
Sustainability
Material requirements planning