Introduction to Operations and Supply Chain Management 5th Edition by Cecil B. Bozarth Test bank

Answer: One reason that the study of operations management is important is that every organization
must make a product or provide a service that someone values. Without this, there is no reason for the
existence of the organization. The study of supply chain management is important because most
organizations function as part of a larger supply chain. Finally, organizations must carefully manage their
operations and supply chains in order to prosper. The better the supply chain and operations functions
are coordinated, the greater chance for success of all members.
Diff: 1
Reference: 1.1 Why Study Operations and Supply Chain Management?
Keywords: organization, operations, supply chain
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.
11
Copyright © 2019 Pearson Education, Inc.
1.2 Important Trends
1) An electronic commerce system:
A) is used to transmit information upstream only.
B) uses computers and telecommunications equipment to conduct business electronically.
C) is used to transmit information downstream only.
D) links everyone in the supply chain except customers.
Answer: B
Diff: 2
Reference: 1.2 Important Trends
Keywords: e-commerce, business, communications, electronic commerce
AACSB: Information Technology
LO: 1.5: Make a case for studying both operations management and supply chain management.
2) Efforts to improve cooperation among firms in the supply chain can be characterized as:
A) globalization.
B) domestic focus.
C) relationship management.
D) electronic commerce.
Answer: C
Diff: 2
Reference: 1.2 Important Trends
Keywords: relationship management, supply chain
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.
3) Among all supply chain functions, ________ is the most susceptible to breakdown.
A) production
B) logistics
C) supplier selection
D) relationship management
Answer: D
Diff: 2
Reference: 1.2 Important Trends
Keywords: relationship management, supply chain
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.
4) The greatest impact on business in the last quarter century has been made by information technology.
Answer: TRUE
Diff: 1
Reference: 1.2 Important Trends
Keywords: information technology
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.
12
Copyright © 2019 Pearson Education, Inc.
5) Currently, there is a shortage of talented operations and supply chain professionals.
Answer: TRUE
Diff: 1
Reference: 1.2 Important Trends
Keywords: people
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.
6) Electronic commerce refers to the use of information technology solutions to automate business
transactions.
Answer: TRUE
Diff: 1
Reference: 1.2 Important Trends
Keywords: electronic commerce, e-commerce, information, technology
AACSB: Information Technology
LO: 1.5: Make a case for studying both operations management and supply chain management.
7) The drive for efficiency has decreased the level of globalization in the world economy.
Answer: FALSE
Diff: 2
Reference: 1.2 Important Trends
Keywords: globalization
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.
8) E-commerce is the component of a supply chain that is the most susceptible to breakdown.
Answer: FALSE
Diff: 2
Reference: 1.2 Important Trends
Keywords: e-commerce, electronic commerce, supply chain, relationship management
AACSB: Information Technology
LO: 1.5: Make a case for studying both operations management and supply chain management.
9) To avoid supply chain problems, firms must manage relationships with their downstream suppliers as
well as their upstream customers.
Answer: FALSE
Diff: 2
Reference: 1.2 Important Trends
Keywords: customer, relationship management, downstream, upstream
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.
10) ________ is the ability to recalculate plans in the face of market, demand, and supply volatility and
deliver the same or comparable cost, quality and customer service.
Answer: Agility
Diff: 2
Reference: 1.2 Important Trends
Keywords: agility
AACSB: Application of Knowledge
LO: 1.5: Make a case for studying both operations management and supply chain management.