Organization Development: The Process of Leading Organizational Change 5th Edition test bank

AACSB Standard: Reflective thinking
 
10. What was hindering Vodaphone’s ability to remain a viable competitor, innovator, and leader in their market?
a. lack of training and development
b. employee turnover
c. the culture of the organization
d. the competitive environment
Ans: C
Cognitive Domain: Analysis
Answer Location: Example 2: Senior Management Coaching at Vodaphone
Difficulty Level: Hard
AACSB Standard: Analytical thinking
 
11. At Vodaphone, the company wanted to encourage a culture of ______ that made their own decisions and shared learning and development, speed, and accountability.
a. empowered teams
b. collaboration
c. top-down management
d. command and control
Ans: A
Cognitive Domain: Application
Answer Location: Example 2: Senior Management Coaching at Vodaphone
Difficulty Level: Medium
AACSB Standard: Reflective thinking
 
12. Which of the following is not considered a benefit of empowered teams at Vodaphone?
a. shared learning and development
b. improved decision making speed
c. increased accountability
d. political blame
Ans: D
Cognitive Domain: Analysis
Answer Location: Example 2: Senior Management Coaching at Vodaphone
Difficulty Level: Hard
AACSB Standard: Analytical thinking
 
13. What was the “command and control” issue at Vodaphone?
a. value system
b. IT system
c. coaching program
d. culture of blame
Ans: D
Cognitive Domain: Application
Answer Location: Example 2: Senior Management Coaching at Vodaphone
Difficulty Level: Easy
AACSB Standard: Interpersonal relations and teamwork
 
14. What was the purpose of Vodaphone’s leadership coaching program?
a. to train new managers in their positions
b. to encourage a new, collaborative management style
c. to exchange information among those that previously did not share their work
d. to provide employees with the belief they were looking to improve
Ans: B
Cognitive Domain: Analysis
Answer Location: Example 2: Senior Management Coaching at Vodaphone
Difficulty Level: Medium
AACSB Standard: Reflective thinking
 
15. One benefit of the leadership coaching program at Vodaphone included which of the following?
a. managers continued their traditional way of running their organization
b. coaching goals were established
c. teams were more confident in their decisions as managers empowered them
d. competition decreased over time
Ans: C
Cognitive Domain: Analysis
Answer Location: Example 2: Senior Management Coaching at Vodaphone
Difficulty Level: Hard
AACSB Standard: Interpersonal relations and teamwork
 
16. Because of stress that healthcare workers endure, OD professionals have found that they need clear roles, social support, and professional autonomy to reduce which of the following?
a. job satisfaction
b. job dissatisfaction
c. professional stress
d. burnout and turnover
Ans: D
Cognitive Domain: Application
Answer Location: Example 3: Team Development in a Cancer Center
Difficulty Level: Medium
AACSB Standard: Analytical thinking
 
17. Which of the following interventions were utilized as part of the initial series of three 2-day workshops at the Cancer Center?
a. role play and dramatic exercises
b. strategic maps
c. interviews
d. challenge courses
Ans: A
Cognitive Domain: Application
Answer Location: Example 3: Team Development in a Cancer Center
Difficulty Level: Medium
AACSB Standard: Interpersonal relations and teamwork
 
18. ______ can be beneficial to learn one another’s role in an effort to see how others view them.
a. Interviews
b. OD interventions
c. Role play or dramatic exercises
d. Surveys
Ans: C
Cognitive Domain: Comprehension
Answer Location: Example 3: Team Development in a Cancer Center
Difficulty Level: Easy
AACSB Standard: Written and oral communication
 
19. ______ can be used to gather detailed information regarding an intervention and assess how progress has been made.
a. Surveys
b. Interviews
c. Role play
d. Workshops
Ans: B
Cognitive Domain: Application
Answer Location: Example 3: Team Development in a Cancer Center
Difficulty Level: Medium
AACSB Standard: Written and oral communication
 
20. The Northern California Community sought to utilize OD interventions to solve their ______.
a. limited growth
b. housing problem
c. communication issues
d. lack of diversity
Ans: B
Cognitive Domain: Analysis
Answer Location: Example 4: A Future Search Conference in a Northern California Community