Organization Development: The Process of Leading Organizational Change 5th Edition test bank

Ans: C
Cognitive Domain: Analysis
Answer Location: Management Consulting
Difficulty Level: Hard
AACSB Standard: Application of knowledge
 
32. Which of the following is not a key aspect of training and development, rather it is a focus of OD?
a. learning is the sole objective, such as a new skill, system, or procedure
b. systemic organizational change efforts
c. needs assessment, course development, technology usage, and on-the-job training
d. programs developed for large audiences
Ans: B
Cognitive Domain: Analysis
Answer Location: Training and Development
Difficulty Level: Hard
AACSB Standard: Analytical thinking
 
33. Change carried out through OD is intended to be ______ and ______.
a. short-term; permanent
b. long-term; permanent
c. short-term; immediate
d. long-term; immediate
Ans: B
Cognitive Domain: Comprehension
Answer Location: Short Term
Difficulty Level: Medium
AACSB Standard: Reflective thinking
 
34. Which of the following is a true statement regarding “toolkits” and OD?
a. Seeking tools without knowledge about the OD process is likely to prevent OD success.
b. OD toolkits can provide quick fixes to organizational problems.
c. Practitioners can easily provide clients with what they want and need.
d. Problems requiring OD often involve instrumented training or standard models.
Ans: A
Cognitive Domain: Analysis
Answer Location: The Application of a Toolkit
Difficulty Level: Hard
AACSB Standard: Application of knowledge
 
35. OD is ______.
a. a rigid procedure for moving an organization from point A to point B
b. a band-aid that organizations can use to solve problems in a quick and efficient manner
c. being attuned to the social and personal dynamics of an organization, demonstrating flexibility in problem solving
d. a standardized set of procedures and tools that all organizations can benefit from
Ans: C
Cognitive Domain: Analysis
Answer Location: The Application of a Toolkit
Difficulty Level: Hard
AACSB Standard: Application of knowledge
 
36. Academic audiences prefer ______ over the use of ______ in terminology.
a. operation development; organizational development
b. organization development; organizational development
c. organizational development; organization development
d. organization development; operational development
Ans: B
Cognitive Domain: Knowledge
Answer Location: Who This Book Is For
Difficulty Level: Easy
AACSB Standard: Reflective thinking
 
37. Organizational members is more inclusive terminology which is best suited to involve which group?
a. managers and executives
b. leaders
c. employees
d. non-profit groups
Ans: D
Cognitive Domain: Comprehension
Answer Location: Who This Book Is For
Difficulty Level: Easy
AACSB Standard: Interpersonal relations and teamwork
 
38. Reading published OD case studies allows one to ______.
a. implement the same set of interventions to solve an organizational issue
b. develop a deeper understanding of OD and learn from successes and struggles
c. appreciate the ease that OD interventions can be implemented
d. design training programs that mirror those within the given case
Ans: B
Cognitive Domain: Application
Answer Location: Overview of the Book
Difficulty Level: Medium
AACSB Standard: Reflective thinking
 
39. Analysis of OD case studies allow one to develop which of the following skills, which are central to the value that a practitioners brings to the client?
a. communication and organizational
b. problem-solving and communication
c. problem-solving and critical-thinking
d. critical-thinking and communication
Ans: C
Cognitive Domain: Analysis
Answer Location: Analyzing Case Studies
Difficulty Level: Medium
AACSB Standard: Analytical thinking
 
40. What is the benefit of utilizing case studies to study OD?
a. to see what scenarios have been shared in the profession
b. to determine effectiveness of the progress of the profession
c. to help one learn the role and thought process of an OD consultant or change agent through realistic examples
d. to practice empathy with professionals in the profession
Ans: C
Cognitive Domain: Analysis
Answer Location: Analyzing Case Studies
Difficulty Level: Medium
AACSB Standard: Reflective thinking
 
True/False
 
1. It is proposed that an outcome of organization development is organizational effectiveness.
Ans: T
Cognitive Domain: Knowledge
Answer Location: Organization Development Defined
Difficulty Level: Easy