Organization Development: The Process of Leading Organizational Change 5th Edition test bank

Difficulty Level: Hard
AACSB Standard: Application of knowledge
 
21. What was meant by having a “vertical slice” of citizen groups being represented in the Northern California Community?
a. groups represented a mirror image of the community
b. a top-down approach was utilized
c. a bottom-up approach was utilized
d. citizens were randomly selected
Ans: A
Cognitive Domain: Analysis
Answer Location: Example 4: A Future Search Conference in a Northern California Community
Difficulty Level: Hard
AACSB Standard: Reflective thinking
 
22. What type of change prompted ABA to reorganize into a three-division structure?
a. new management
b. new corporate policies
c. global expansion
d. technology changes
Ans: C
Cognitive Domain: Analysis
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Medium
AACSB Standard: Diverse and multicultural work environments
 
23. Which approach was utilized at ABA in order to kick off the organizational change effort to communicate messages to the staff?
a. top-down approach
b. bottom-up approach
c. centralized decision making
d. decentralized decision making
Ans: A
Cognitive Domain: Comprehension
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Medium
AACSB Standard: Application of knowledge
 
24. At ABA, what was the purpose of external consultants coaching managers after employee survey results were collected?
a. to demonstrate commitment to the organization
b. it was part of the consultants’ contract
c. managers did not understand the survey data
d. to guide self-exploration and personal development
Ans: D
Cognitive Domain: Analysis
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Hard
AACSB Standard: Analytical thinking
 
25. What did survey results at ABA indicate was a common area of improvement across the management team?
a. communication and technology skills
b. personal leadership and communication skills
c. communication and time management skills
d. technology and personal leadership skills
Ans: B
Cognitive Domain: Analysis
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Hard
AACSB Standard: Written and oral communication
 
26. Over what time period did OD interventions occur at ABA to assist with the strategic change initiative?
a. 1 year
b. 2 years
c. 3 years
d. 4 years
Ans: D
Cognitive Domain: Application
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Medium
AACSB Standard: Application of knowledge
 
27. What data indicated positive feelings from employees regarding the changes that occurred at ABA?
a. interviews
b. observations
c. focus groups
d. anecdotal reports
Ans: A
Cognitive Domain: Comprehension
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Easy
AACSB Standard: Reflective thinking
 
28. Which of the following was noted by leaders as a result of the change at ABA?
a. more trusting relationships
b. expanded locations
c. increased technology usage
d. new employees
Ans: A
Cognitive Domain: Comprehension
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Medium
AACSB Standard: Analytical thinking
 
29. According to the U.S. Bureau of Labor Statistics, which are among the largest employers in the United States?
a. private sector businesses
b. public sector businesses
c. federal, state, and local governments
d. international governments
Ans: C
Cognitive Domain: Application
Answer Location: Example 5: A Long-Term Strategic Change Engagement
Difficulty Level: Medium
AACSB Standard: Reflective thinking
 
30. OD can be distinguished from ______ in specific functional areas such as finance, marketing, corporate strategy, IT, or supply chain management.
a. training and development
b. management consulting
c. human resource development
d. career development
Ans: B
Cognitive Domain: Application
Answer Location: Management Consulting
Difficulty Level: Medium
AACSB Standard: Analytical thinking
 
31. OD practitioners would not do which of the following to make recommendations about how an organization carries out an activity for future change?
a. assist in implementation of recommended changes
b. use consultation as a form of process advice
c. use one content area of expertise
d. offer relevant processes and techniques to make changes