Organizational Behaviour: Concepts, Controversies, Applications 8th Canadian Edition solution manua

A) maintaining stock prices
B) profit projection
C) setting common goals
D) time management
E) protocol on the job
Answer:  C
Diff: 2    Type: MC    Page Ref: 6
Topic:  Intuition with Systematic Study
Skill:  Applied
Objective:  3
 
11) As employers attempt to retain high performance employees, what factors in employee-manager relationships become important?
A) supportive dialogue, proactive discussions and high wages
B) high stress workplace, supportive dialogue and proactive discussions
C) lower stress workplace, proactive discussions and supportive dialogue
D) high wages, lower stress workplace and supportive dialogue
E) high wages, high stress workplace and proactive discussions
Answer:  C
Diff: 2    Type: MC    Page Ref: 4
Topic:  Importance of Interpersonal Relationships
Skill:  Applied
Objective:  1
12) When managers have positive social relationships with their employees they are
A) re-engineering the workplace.
B) establishing a new program of TQM.
C) developing new styles of leadership.
D) developing ways of more effectively controlling work.
E) lowering employee stress, which lowers intentions to quit.
Answer:  E
Diff: 2    Type: MC    Page Ref: 4
Topic:  Importance of Interpersonal Relationships
Skill:  Applied
Objective:  1
 

13) Which of the following is the most accurate description of ethics?
A) Ethics are easy to implement at the organizational level as best illustrated at Enron Corporation.
B) Ethics look at past personal traumas.
C) Ethics is common sense that informs us as to whether our actions are right or wrong.
D) Ethics is the study of moral values that guide our behaviour.
E) Ethics help us do the "right" thing.
Answer:  D
Diff: 1    Type: MC    Page Ref: 19
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Recall
Objective:  6
 
14) Toronto-based Dell Canada's technical service lines are handled by technicians located in India. This is an example of
A) repatriation.
B) immigration.
C) emigration.
D) nationalism.
E) outsourcing.
Answer:  E
Diff: 1    Type: MC    Page Ref: 14
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Recall
Objective:  6
 
15) Which of the following is TRUE about organizational citizenship behaviour (OCB)?
A) Writing OCB requirements into job descriptions is important.
B) Managers granting control to employees will receive OCB.
C) OCB allows employees to delegate their work to peers.
D) OCB enhances company performance and is highly valued.
E) Employees with high OCB usually ask for more time off.
Answer:  D
Diff: 2    Type: MC    Page Ref: 21,22
Topic:  Coming Attractions Developing an OB Model
Skill:  Recall
Objective:  7

16) Which of the following is TRUE about ethics?
A) is easy to implement at the organizational level
B) is the study of consciously coordinated social units
C) aims to understand motivations for individual behaviours
D) informs us as to whether a job is intrinsically rewarding
E) helps us do the "right" thing
Answer:  E
Diff: 2    Type: MC    Page Ref: 19
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  6
 
17) A characteristic of Johan's department is that there is a broad mix of people in terms of gender, race and ethnicity. This is known as
A) diversity.
B) empowerment.
C) groupthink.
D) ethics.
E) individual differences.
Answer:  A
Diff: 3    Type: MC    Page Ref: 16
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Applied
Objective:  6
 
18) Giselle is using a spreadsheet to measure each employee's efficiency and effectiveness. This is known as the employee's
A) task performance.
B) productivity.
C) diversity.
D) culture.
E) ethics.
Answer:  B
Diff: 3    Type: MC    Page Ref: 21
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 

19) Workplace diversity challenges organizations as three main demographic groups make up the workforce; these three groups are
A) Ethicals, Millennial and Generation X.