Organizational Behaviour: Concepts, Controversies, Applications 8th Canadian Edition solution manua

A) efficiency.
B) effectiveness.
C) performance.
D) ethics.
E) motivation.
Answer:  D
Diff: 3    Type: MC    Page Ref: 19
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Applied
Objective:  6
 
30) Tina is known to produce large amounts of work without having to exert much effort. Tina is
A) diverse.
B) efficient.
C) effective.
D) motivated.
E) ethical.
Answer:  B
Diff: 3    Type: MC    Page Ref: 24
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 

31) A high rate of employee turnover increases
A) bottom up management.
B) recruiting costs.
C) positive organizational scholarship.
D) workplace diversity.
E) individual difference.
Answer:  B
Diff: 1    Type: MC    Page Ref: 22
Topic:  Coming Attractions Developing an OB Model
Skill:  Recall
Objective:  7
32) Tom noticed that there is a wide variety of personalities and values among his staff members, which he believes affects how they behave. These are known as
A) empowerment.
B) job satisfaction.
C) groupthink.
D) individual level inputs.
E) motivation.
Answer:  D
Diff: 3    Type: MC    Page Ref: 20
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 
33) ________ is achievement of goals.
A) Efficiency
B) Effectiveness
C) Productivity
D) Motivation
E) Job satisfaction
Answer:  B
Diff: 1    Type: MC    Page Ref: 24
Topic:  Coming Attractions Developing an OB Model
Skill:  Recall
Objective:  7
 

34) Which of the following is an example of being an efficient organization or employee?
A) operating a hospital at the lowest possible cost while achieving higher output
B) being the most pleasant real estate broker in Toronto
C) being a telemarketer who makes the required number of calls each day
D) being a sales person who acquires the most clients of anyone in the company
E) being an instructor who teaches larger classes than other instructors
Answer:  A
Diff: 3    Type: MC    Page Ref: 24
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
SCENARIO 1-1 Allison and Gail are both university students studying for a final exam in OB. Both students have a goal of making a grade of 90% or better despite the time pressures they face. Gail studied diligently for six hours and made a grade of 92%. Allison studied diligently for nine hours and also made a grade of 92%.
 
35) Refer to Scenario 1-1. Which of the students was effective?
A) only Gail
B) only Allison
C) neither Gail or Allison
D) both Gail and Allison
E) It is impossible to tell from the information given.
Answer:  D
Diff: 2    Type: MC    Page Ref: 24
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 
36) Refer to Scenario 1-1. Which of the following statements is most accurate?
A) Gail is more efficient than Allison.
B) Allison is more efficient than Gail.
C) Gail is more effective than Allison.
D) Allison is more effective than Gail.
E) It is impossible to predict efficiency or effectiveness in this case.
Answer:  A
Diff: 3    Type: MC    Page Ref: 24
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 

37) Refer to Scenario 1-1. Gail appears to be the more productive student because
A) her efficiency seemed to be better than Allison's.
B) her effectiveness seemed to be better than Allison's.
C) her IQ is higher than Allison's.
D) Allison didn't seem to think that time is an important factor.
E) It is impossible to tell from the information given.
Answer:  A
Diff: 3    Type: MC    Page Ref: 24
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
38) If today's managers positively address and manage the complex virtual workplace, which of the following increases?
A) employee turnover
B) miscommunications
C) interpersonal conflicts
D) employee well-being
E) employee burnout
Answer:  D
Diff: 3    Type: MC    Page Ref: 17