Organizational Behaviour: Concepts, Controversies, Applications 8th Canadian Edition solution manua

B) Elders, Baby Boomers and Generation X.
C) Baby Boomers, Generation X and Millennials.
D) Elders, Generation X and Millennials.
E) Ethicals, Elders and Generation X.
Answer:  C
Diff: 1    Type: MC    Page Ref: 15
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Recall
Objective:  6
20) Everyone loves to work for Peter because he is respectful and a good listener; he is firm with goals and expectations, but gives support with training and flexible timelines. Peter has strong
A) motivational abilities.
B) similarities and demographics.
C) interpersonal skills.
D) quantitative skills.
E) ethics.
Answer:  C
Diff: 3    Type: MC    Page Ref: 4
Topic:  Importance of Interpersonal Skills
Skill:  Applied
Objective:  1
 
21) Zeke is an employee who achieves his goals. This shows Zeke is
A) performing.
B) efficient.
C) effective.
D) motivated.
E) diverse.
Answer:  C
Diff: 3    Type: MC    Page Ref: 24
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 

22) Workforce diversity is
A) counter-productive to job satisfaction.
B) the variance among workers' pay scales.
C) the distribution of workers by hair colour.
D) the differences among employees based on age.
E) the ratio of assistants to managers.
Answer:  D
Diff: 1    Type: MC    Page Ref: 15
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Recall
Objective:  6
 
23) Managers improve productivity by developing effective employees and efficient work processes; this supports organizational
A) ethics.
B) diversity.
C) citizenship behaviour.
D) survival.
E) motivation.
Answer:  D
Diff: 2    Type: MC    Page Ref: 24,25
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
24) Whereas ________ requires organizations to be flexible in working with organizations and people from different countries, ________ requires employees to be flexible when working with others within the organization.
A) workforce diversity; globalization
B) globalization; workforce diversity
C) culture; diversity
D) culturization; workforce diversity
E) globalization; culturization
Answer:  B
Diff: 2    Type: MC    Page Ref: 14,15
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Recall
Objective:  6
 

25) Sanjay is a very motivated employee who typically does work that is not part of his formal job responsibilities but which furthers the objectives of the organization. This is known as
A) groupthink.
B) organizational citizenship behaviour.
C) diversity.
D) individual differences.
E) efficiency.
Answer:  B
Diff: 3    Type: MC    Page Ref: 21
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 
26) Why should you increase your understanding of workforce diversity?
A) to be politically correct
B) the Canadian workplace is becoming more homogeneous
C) to eliminate differences amongst employees
D) the Canadian workplace is becoming more heterogeneous
E) to communicate more proficiently
Answer:  D
Diff: 2    Type: MC    Page Ref: 15
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Recall
Objective:  6
 
27) Contributions to Organizational Behaviour on perception come from
A) risk taking.
B) empowerment.
C) sociology.
D) psychology.
E) contingency.
Answer:  D
Diff: 1    Type: MC    Page Ref: 10
Topic:  Disciplines that Contribute to the OB Field
Skill:  Recall
Objective:  4

28) How organizations develop human strengths, foster vitality and resilience, and unlock potential is called
A) orientation.
B) groupthink.
C) positive organizational scholarship.
D) human dynamics.
E) organizational politics.
Answer:  C
Diff: 1    Type: MC    Page Ref: 18
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Recall
Objective:  6
 
29) In all of his undertakings at work, Norm is a leader who looks to do the right thing. This refers to his