Organizational Behaviour: Concepts, Controversies, Applications 8th Canadian Edition solution manua

Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Applied
Objective:  6
 

SCENARIO 1-2 Sheena Black, manager of operations at New Age Manufacturing and Services Inc., is facing the challenge of keeping the company's manufacturing operations profitable while keeping costs down and employees satisfied with their jobs. Over the years, Sheena has developed a leadership style that she calls a "walk-about" manager–she spends time on the plant floor observing and assisting employees and other managers as necessary. She has also adopted a series of contingency plans to guide problem solving in unusual situations. Sheena Black knows that her organization's success is dependent upon understanding the various disciplines which have contributed to the field of organizational behaviour. She knows that the next several years will require some major changes not only in the technology used by the company, but in the establishment of programs and initiatives to assist other managers and employees in overcoming workplace challenges. Sheena has identified the following priorities she will need to address:- Empowering employees to enable them to assume greater responsibility and share decision making; - Facilitating an improved climate of quality and excellence to challenge competitors in the marketplace; - Developing a new style of leadership and management which will value diversity and respect individuals in a supportive type of environment; and- Carefully examining the whole realm of working conditions and devising strategies to create better job satisfaction and keep employee loyalty. Sheena is also aware that training must become a major focus so that employees can develop new skills and managers can learn new ways of dealing with the problems of combining technology and human effort.
 
39) Refer to Scenario 1-2. William Smith, Sheena's boss, suggested that Sheena examine employee turnover and the effects and costs of turnover to the company. Upon careful examination of the financial records in her department, Sheena noted that the following was a major cost
A) design and development of new evaluation forms.
B) orientation programs for new employees.
C) resistance to new employees by the HR department.
D) recruitment, selection and training of new employees.
E) resentment of new employees by existing employees.
Answer:  D
Diff: 3    Type: MC    Page Ref: 22
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
40) Refer to Scenario 1-2. Sheena decided to improve company effectiveness by increasing employee job satisfaction. Sheena can accomplish this by encouraging her managers to
A) downsize and layoff staff.
B) add new rules and regulations to govern employee behaviour.
C) emphasize to employees that efficiency and profitability are the only goals.
D) increase the use of technology.
E) developing positive social relationships with each employee.
Answer:  E
Diff: 3    Type: MC    Page Ref: 4
Topic:  Challenges and Opportunities in the Canadian Workplace
Skill:  Applied
Objective:  6
 
41) Refer to Scenario 1-2. As Sheena worked to develop a practical approach to the identified priorities, her frustration began to increase. She discovered that different managers had different views about how technology should be added in to the company processes. Organizational Behaviour would explain these different opinions as challenges
A) of globalization.
B) of behaving ethically.
C) at the individual and group input level.
D) at the individual input level.
E) at the group input level.
Answer:  C
Diff: 3    Type: MC    Page Ref: 20
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 
42) Why do organizations that have OCB outperform those that do not?
A) OCB promotes the effective functioning of the organization.
B) OCB employees are easier to supervise.
C) OCB increases job satisfaction, increasing productivity.
D) OCB decreases recruitment, selection and training, because turnover is less.
E) OCB is rewarded by increased opportunities for promotions.
Answer:  A
Diff: 2    Type: MC    Page Ref: 22
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 
43) The OB subject of "motivation" has been most influenced by which behavioural science discipline?
A) psychology
B) social psychology
C) sociology
D) political science
E) anthropology
Answer:  A
Diff: 2    Type: MC    Page Ref: 10