Which of the following best supports Whitman's idea to develop a shared services HR team to handle benefits administration?
A) Extensive training has been provided to line managers so that they fully understand the different insurance options available to employees.
B) Lower insurance premiums would eliminate the need for outsourcing medical services and improve employee health coverage.
C) Shared services HR teams provide managers and employees with specialized support in day-to-day HR activities (such as discipline problems).
D) All employees are currently required to participate in health screening and drug tests to eliminate high risk employees from the benefits plan.
Answer: C
Explanation: Shared services HR teams use intranets or centralized call centers to provide managers and employees with specialized support in day-to-day HR activities (such as discipline problems).
Diff: 3
AACSB: Reflective thinking
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Critical Thinking
35) Planning, organizing, staffing, leading, and controlling are the five basic functions of the management process.
Answer: TRUE
Explanation: A manager is someone who is responsible for accomplishing the organization's goals, and who does so by managing the efforts of the organization's people. Most writers agree that managing involves performing five basic functions: planning, organizing, staffing, leading, and controlling.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
36) Personnel management involves recruiting prospective employees, setting performance standards, and monitoring production levels.
Answer: FALSE
Explanation: Personnel management involves recruiting, setting performance standards, and counseling. However, the controlling function of the management process requires managers to monitor production levels and set other types of standards.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
37) Setting standards such as sales quotas, quality standards, or production levels is part of the leading function of human resource management.
Answer: FALSE
Explanation: Setting standards such as sales quotas, quality standards, or production levels is part of the controlling, rather than the leading, function of human resource management. Leading involves maintaining morale and motivating workers.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
38) The planning function of management includes establishing goals and standards and developing forecasts.
Answer: TRUE
Explanation: The planning function of management includes establishing goals and standards, developing rules and procedures, and developing plans and forecasting. Planning, organizing, staffing, leading, and controlling are the five functions of the management process.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
39) Communicating is one of the five basic functions of the management process.
Answer: FALSE
Explanation: Planning, organizing, staffing, leading, and controlling are the five functions of the management process. Although communicating with employees is part of every step, it is not one of the five basic functions.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
40) Staff managers are authorized to issue orders to subordinates and are directly in charge of accomplishing the organization's basic goals.