Operations Management: Creating Value Along the Supply Chain 2nd Canadian Edition by Roberta S. Russ
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
3. A retail operation is an example of an exchange transformation process.
Answer: True
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
4. Operations management designs, operates, and improves productive systems.
Answer: True
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
5. The four primary functional areas of a firm are marketing, finance, operations, and human resources.
Answer: True
Difficulty: Easy
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Knowledge
AACSB: Reflective Thinking
6. A transformation process is a series of activities from supplier to customer that add value to a product or service.
Answer: False
Difficulty: Medium
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Comprehension
AACSB: Reflective Thinking
7. Human resources management provides demand estimates that are used in production decisions.
Answer: False
Difficulty: Medium
Learning Objective: Describe what the operations function is and how it relates to other business functions.
Section Reference: 1.1 The Operations Function
Blooms: Comprehension
AACSB: Reflective Thinking
8. To be effective an operations manager needs an integrated view of business organizations.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management.
Section Reference: 1.2 The Evolution of Operations and Supply Chain Management
Blooms: Knowledge
AACSB: Reflective Thinking
9. The systematic analysis of work methods is known as scientific management.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management.
Section Reference: 1.2 The Evolution of Operations and Supply Chain Management
Blooms: Knowledge
AACSB: Reflective Thinking
10. Operations research is concerned with the systematic analysis of work methods.
Answer: False
Difficulty: Medium
Learning Objective: Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management.
Section Reference: 1.2 The Evolution of Operations and Supply Chain Management
Blooms: Comprehension
AACSB: Reflective Thinking
11. Mass production refers to high-volume production of a standardized product.
Answer: True
Difficulty: Easy
Learning Objective: Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management.
Section Reference: 1.2 The Evolution of Operations and Supply Chain Management
Blooms: Knowledge
AACSB: Reflective Thinking
12. The adaptation of mass production to emphasize efficiency, rather than quality is known as lean production.
Answer: False
Difficulty: Medium
Learning Objective: Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management.
Section Reference: 1.2 The Evolution of Operations and Supply Chain Management
Blooms: Comprehension
AACSB: Reflective Thinking
13. The set of activities that create and deliver products to the customer is known as the supply chain.
Answer: True
Difficulty: Medium
Learning Objective: Discuss the key factors that have contributed to the evolution of operations and the initiation of supply chain management.