Principles of Operations Management: Sustainability and Supply Chain Management 10th Global Edition

39) Which of the following are among the 10 strategic operations management decisions?
I.    design of goods and services
II.  managing quality
III. layout strategy
IV. marketing
V.  pricing of goods and services
A) I, II, V
B) I, II, IV
C) II, III, V
D) I, II, III
E) All of the above
Answer:  D
Diff: 2
Key Term:  10 strategic OM decisions
AACSB:  Application of knowledge
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
40) Which of the following influences layout design?
A) inventory requirements
B) capacity needs
C) personnel levels
D) technology
E) All of the above influence layout decisions.
Answer:  E
Diff: 2
 

41) Which of the following is NOT a strategic operations management decision?
A) maintenance
B) price
C) layout design
D) quality
E) inventory
Answer:  B
Diff: 2
Key Term:  10 strategic OM decisions
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
42) Identify two operations-related tasks carried out by Hard Rock Café. Match each to its related area of the 10 strategic operations management decisions.
Answer:  Providing custom meals: design of goods and services; designing, testing, and costing meals: design of goods and services; acquiring, receiving, and storing supplies: supply chain management; recruiting and training employees: human resources and job design; preparing employee schedules: scheduling; designing efficient restaurant layouts: layout strategy.
Diff: 2
Key Term:  10 strategic OM decisions
AACSB:  Reflective thinking
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
43) Identify the 10 strategic OM decisions.
Answer:  Design of goods and services, managing quality, process strategy, location strategies, layout strategies, human resources, supply chain management, inventory management, scheduling, and maintenance.
Diff: 3
Key Term:  10 strategic OM decisions
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
44) Henry Ford is known as the Father of Scientific Management.
Answer:  FALSE
Diff: 1
Key Term:  Operations management
LO:  1.1 Define operations management
 

45) Shewhart's contributions to operations management came during the Scientific Management Era.
Answer:  FALSE
Diff: 2
Key Term:  Operations management
LO:  1.1 Define operations management
 
46) Walter Shewhart is listed among the important people of operations management because of his contributions to:
A) assembly line production.
B) measuring productivity in the service sector.
C) just-in-time inventory methods.
D) statistical quality control.
E) information technology.
Answer:  D
Diff: 2
Key Term:  Operations management
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
47) Walter Shewhart, in the ________, provided the foundations for ________ in operations management.
A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1900s; queuing theory
Answer:  A
Diff: 2
Key Term:  Operations management
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

48) Eli Whitney, in the ________, provided the foundations for ________ in operations management.
A) 1920s; statistical sampling
B) United Kingdom; mass production
C) U.S. Army; logistics
D) nineteenth century; interchangeable parts
E) 1890s; queuing theory
Answer:  D
Diff: 2
Key Term:  Operations management
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
49) Who was the person most responsible for popularizing interchangeable parts in manufacturing?
A) Frederick Winslow Taylor
B) Henry Ford