Organizational Behaviour Understanding and Managing Life at Work 9th edition by Gary Johns Test bank

 
Diff: 3
Type: ES
Page Reference: 22
Skill: Recall
Objective: 1.7 Describe the societal and global trends that are shaping contemporary management.
 
186) What is work engagement and why have organizations become so concerned about it? What does organizational behaviour have to do with employee engagement?
 
Answer:
Work engagement refers to a positive work-related state of mind that is characterized by vigour, dedication, and absorption. Organizations have become concerned about it because it has been reported that only one-third of workers are engaged in their work and yet engaged workers have more positive work attitudes and higher job performance. In addition, engagement is considered to be a key factor for an organization’s success and competitiveness and can have a significant effect on productivity, customer satisfaction, profitability, innovation, and quality.
 
Diff: 3
Type: ES
Page Reference: 23
Skill: Recall
Objective: 1.7 Describe the societal and global trends that are shaping contemporary management.