Organizational Behaviour: Concepts, Controversies, Applications 8th Canadian Edition solution manua

Skill:  Recall
Objective:  4
 

53) If we understand the written and unwritten rules in a structured situation then human behaviour becomes
A) predictable.
B) predetermined.
C) manageable.
D) controllable.
E) unpredictable.
Answer:  A
Diff: 1    Type: MC    Page Ref: 7
Topic:  Complementing Intuition with Systematic Study
Skill:  Recall
Objective:  3
 
54) Predictability of behaviour is increased if we know
A) that the person is rational.
B) how the person perceives the situation.
C) that behaviour is caused.
D) the person's age.
E) the person's level of education.
Answer:  B
Diff: 1    Type: MC    Page Ref: 7
Topic:  Complementing Intuition with Systematic Study
Skill:  Recall
Objective:  3
55) Generally, the best method for obtaining knowledge regarding human behaviour is the
A) common sense approach.
B) observational approach.
C) systematic approach.
D) theoretical approach.
E) intuitive approach.
Answer:  C
Diff: 1    Type: MC    Page Ref: 7
Topic:  Complementing Intuition with Systematic Study
Skill:  Recall
Objective:  3
 

56) The systematic approach to the study of OB is based on
A) fundamental consistencies.
B) common sense.
C) unstructured observation.
D) gut feelings.
E) predictability.
Answer:  A
Diff: 1    Type: MC    Page Ref: 6
Topic:  Complementing Intuition with Systematic Study
Skill:  Recall
Objective:  3
 
57) In the study of OB, common sense is generally replaced by
A) systematic study.
B) generalization.
C) listening.
D) prediction.
E) unstructured observation.
Answer:  A
Diff: 1    Type: MC    Page Ref: 7
Topic:  Complementing Intuition with Systematic Study
Skill:  Recall
Objective:  3
 
58) When we say that OB concepts must reflect situational conditions, we mean
A) behaviour can never be predicted.
B) predicting certain behaviour depends on the context of a structured situation.
C) predicting certain behaviour depends on intuition.
D) regular and unchanging conditions.
E) only certain conditions can be predicted.
Answer:  B
Diff: 1    Type: MC    Page Ref: 11
Topic:  OB Has Few Absolutes
Skill:  Recall
Objective:  5

59) You are working as an assistant to an OB specialist doing research to determine relationships between certain variables and fundamental consistencies. The specialist is attempting to determine when people are motivated by pay or salary, and when they are motivated by recognition, support and encouragement. By examining the connection between rewards and incentives and motivation under various conditions, the specialist appears to be using which of the following approaches in research?
A) open-systems
B) systematic study
C) human resources approach
D) observational
E) scientific management
Answer:  B
Diff: 3    Type: MC    Page Ref: 7
Topic:  Complementing Intuition with Systematic Study
Skill:  Applied
Objective:  3
 
SCENARIO 1-4 An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity, absenteeism, turnover and job satisfaction within her department. Although many options are available in gathering this information, she has decided to focus on individual-level, group-level and organization systems-level variables.
 
60) Refer to Scenario 1-4. One of the individual level processes the operations manager will probably consider is
A) communication patterns.
B) perception.
C) levels of conflict.
D) human resource policies.
E) conflict resolution.
Answer:  B
Diff: 2    Type: MC    Page Ref: 20
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
 
61) Refer to Scenario 1-4. Motivation is an important ________ process.
A) group level
B) organizational level
C) individual level
D) industry level
E) departmental level
Answer:  C
Diff: 2    Type: MC    Page Ref: 20
Topic:  Coming Attractions Developing an OB Model
Skill:  Applied
Objective:  7
62) Refer to Scenario 1-4. Negotiation, conflict, power and politics are ________ processes.