necessary to take into account the cost of materials.
True
False
Materials cost must be considered in services as well. Furthermore, the greater variation of inputs in
services tends to make measurement of productivity more difficult in services than in manufacturing.
References
True / False Difficulty: 2 Medium
TB TF Qu. 01-16
Measurement of
productivity in
service is...
Learning Objective:
01-02 Identify
similarities and
differences between
production and
service operations.
17.
Award: 10.00 points
TB TF Qu. 01-17 Specialized machinery or equipment...
Specialized machinery or equipment is a common way of offering increased customization in
manufacturing or services without taking on additional labor costs.
True
False
Specialized machinery or equipment typically reduces costs through mass production of
standardized goods.
References
True / False Difficulty: 2 Medium
TB TF Qu. 01-17
Specialized
machinery or
equipment...
Learning Objective:
01-08 Briefly
describe the
historical evolution
of operations
management.
18.
Award: 10.00 points
TB TF Qu. 01-18 Most people encounter operations only in...
Most people encounter operations only in profit-making organizations.
True
False
Operations are also relevant to nonprofit organizations such as hospitals and police and fire
departments.
References
True / False Difficulty: 2 Medium
TB TF Qu. 01-18
Most people
encounter
operations only
in...
Learning Objective:
01-01 Define the
terms operations
management and
supply chain.
19.
Award: 10.00 points
TB TF Qu. 01-19 Service typically involves a much...
Service typically involves a much higher degree of customer contact than manufacturing.
True
False
Customer contact tends to be much higher in services.
References
True / False Difficulty: 1 Easy
TB TF Qu. 01-19
Service typically
involves a
much...
Learning Objective:
01-02 Identify
similarities and
differences between
production and
service operations.
20.
Award: 10.00 points
TB TF Qu. 01-20 A systems approach emphasizes interrelationships...
A systems approach emphasizes interrelationships among subsystems, but its main theme is that
the whole is greater than the sum of its individual parts.
True
False
Optimizing the performance of individual subsystems does not guarantee optimal performance from
the overall system.
References
True / False Difficulty: 1 Easy
TB TF Qu. 01-20
A systems
approach
emphasizes
interrelationship
s...
Learning Objective:
01-07 Explain the
key aspects of
operations
management
decision making.
21.
Award: 10.00 points
TB TF Qu. 01-21 The Pareto phenomenon is one of the most...
The Pareto phenomenon is one of the most important and pervasive concepts that can be applied
at all levels of management.
True
False
Pareto phenomena can be observed in a wide variety of organizational situations.
References
True / False Difficulty: 1 Easy
TB TF Qu. 01-21
The Pareto
phenomenon is
one of the
most...
Learning Objective:
01-07 Explain the
key aspects of
operations
management
decision making.
22.
Award: 10.00 points
TB TF Qu. 01-22 Operations managers, who usually use...
Operations managers, who usually use quantitative approaches, are not really concerned with
ethical decision making.
True
False
Ethical issues touch on all areas of management, including operations.
References
True / False Difficulty: 1 Easy
TB TF Qu. 01-22
Operations
managers, who
usually use...
Learning Objective:
01-09 Describe
current issues in
business that impact
operations
management.
23.
Award: 10.00 points
TB TF Qu. 01-23 The optimal solutions produced by...
The optimal solutions produced by quantitative techniques should always be evaluated in terms of
the larger framework.
True
False
Quantitative techniques have limitations that must be understood. Qualitative information must also
be considered.
References
True / False Difficulty: 2 Medium
TB TF Qu. 01-23
The optimal
solutions
produced by...
Learning Objective:
01-07 Explain the
key aspects of
operations
management
decision making.