Essentials of Organizational Behavior 15th edition Published by Stephen P. Robbins test bank
C) Staying late to help a coworker meet her deadline
D) Bringing donuts to a meeting
E) Assaulting a coworker
Answer: E
Explanation: Group cohesion is the extent to which members of a group support and validate one another at work. In other words, a cohesive group is one that sticks together. Assaulting a coworker goes against cohesion.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Analytical
LO: 1.6 Compare the three levels of analysis in this text's OB model.
92) A group with a high level of cohesion is most likely to exhibit ________.
A) processes
B) inputs
C) citizenship behaviors
D) withdrawal behaviors
E) productivity
Answer: C
Explanation: Groups with high levels of cohesion are more likely to work together and want to support one another beyond their job expectations.
Diff: 3
AACSB: Analytical Thinking
Quest. Category: Synthesis
LO: 1.6 Compare the three levels of analysis in this text's OB model.
93) Productivity requires both efficiency and ________.
A) citizenship
B) collaboration
C) effectiveness
D) flexibility
E) rigidity
Answer: C
Explanation: Effectiveness relates to goal attainment. Efficiency relates to use of resources. Productivity needs both of these.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Analytical
LO: 1.6 Compare the three levels of analysis in this text's OB model.
94) Popular measures of organizational ________ include return on investment, output per hour of labor, and profit per dollar of sales.
A) effectiveness
B) efficiency
C) solidarity
D) inventiveness
E) citizenship
Answer: B
Explanation: Efficiency looks at the use of resources to achieve goals. Return on investment, output per hour of labor, and profit per dollar of sales all measure specific outcomes with respect to resource usage.
Diff: 2
AACSB: Analytical Thinking
Quest. Category: Analytical
LO: 1.6 Compare the three levels of analysis in this text's OB model.
95) Processes lead to inputs.
Answer: FALSE
Explanation: Inputs are variables (e.g., personality, group structure, etc.) that lead to processes.
Diff: 1
AACSB: Analytical Thinking
Quest. Category: Analytical
LO: 1.6 Compare the three levels of analysis in this text's OB model.
96) Brick and mortar retail stores such as Sears maintained long standing success until challenged by the internet, particularly Amazon. Using the theory of Organizational Survival, explain why Sears faltered.
Answer: Sear's model of requiring customers to come into the store and physically buy products from a selection limited by store space and store hours was no longer a fit in the technologically advanced environment which allowed customers to access a vast variety of products at any time.
Diff: 3
AACSB: Application of Knowledge
Quest. Category: Application
LO: 1.6 Compare the three levels of analysis in this text's OB model.
97) It is important for service organizations to include customer needs and requirements in assessing their effectiveness. Why is this so?
Answer: The attitudes of employees directly affect customer behaviors and therefore profitability.
Diff: 3
AACSB: Analytical Thinking
Quest. Category: Critical Thinking
LO: 1.6 Compare the three levels of analysis in this text's OB model.
98) Is it true that no job is actually stressful? Explain your response.
Answer: Yes, it is true that no job is inherently stressful. Stress is a psychological response to the processes within a job. The tasks of any job are not themselves stressful, it is just how an individual responds that makes the job seem stressful (or not).
Diff: 3
AACSB: Application of Knowledge
Quest. Category: Application
LO: 1.6 Compare the three levels of analysis in this text's OB model.
99) Which of the following is not an employability skill that applies across majors?
A) Financial analysis
B) Critical thinking
C) Social responsibility
D) Communication
E) Collaboration
Answer: A
Explanation: Unlike the others, financial analysis skills are not universally sought after. For example, if I am a content writer for a software company, my expertise in financial analysis would not be valued.