Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
13) All of the following are activities performed within the staffing function of the management process EXCEPT ________.
A) evaluating performance
B) providing training
C) recruiting employees
D) maintaining morale
Answer: D
Explanation: Determining what type of people should be hired, recruiting prospective employees, selecting employees, setting performance standards, compensating employees, evaluating performance, counseling employees, and training and developing employees are aspects of the staffing function. Maintaining employee morale is an activity of the leading function.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
14) Which of the following terms best describes firms such as IBM, Apple, and Google?
A) bargaining unit
B) work council
C) organization
D) open shop
Answer: C
Explanation: An organization, such as IBM, Apple, and Google, consists of people with formally assigned roles who work together to achieve the organization's goals. Bargaining units, work councils, and open shops may work within an organization.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Application
15) In the management process, which activity is part of the staffing function?
A) developing rules
B) maintaining morale
C) evaluating performance
D) setting production levels
Answer: C
Explanation: The staffing function involves evaluating the performance of employees. Developing rules is a planning function, and maintaining morale is a leading function. Setting standards such as production levels is an aspect of the controlling function of the management process.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
16) Which function of the management process involves setting standards such as sales quotas and production levels?
A) planning
B) organizing
C) controlling
D) leading
Answer: C
Explanation: Setting standards such as sales quotas, quality standards, or production levels is part of the controlling function of the management process. Planning, organizing, and leading are other functions in the management process.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
17) Which activity is part of the controlling function of the management process?
A) recruiting prospective employees
B) training and developing new employees
C) developing departmental rules and procedures
D) comparing employee performance with standards
Answer: D
Explanation: Recruiting and training are staffing functions, while developing rules is a planning function. Controlling involves setting standards and then checking to see how an employee's actual performance compares to those standards.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
18) ________ is the process of acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns.
A) Human resource management
B) Career planning
C) Behavioral management
D) Job evaluation
Answer: A
Explanation: Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.