Principles of Operations Management: Sustainability and Supply Chain Management 10th Global Edition

Diff: 1
Key Term:  Operations management
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
12) Which of the following are the primary functions of all organizations?
A) production/operations, marketing, and human resources
B) marketing, human resources, and finance/accounting
C) sales, quality control, and production/operations
D) marketing, production/operations, and finance/accounting
E) research and development, finance/accounting, and purchasing
Answer:  D
Diff: 2
Key Term:  Operations management
LO:  1.2 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

13) Which of the following pioneers was NOT making a professional impact during the Scientific Management Era?
A) Frank Gilbreth
B) W. Edwards Deming
C) Henry L. Gantt
D) Lillian Gilbreth
E) Frederick W. Taylor
Answer:  B
Diff: 2
Key Term:  Goods and Services
LO:  1.2 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
14) Which of the following would NOT be an operations function in a commercial bank?
A) auditing
B) teller scheduling
C) maintenance
D) collection
E) check clearing
Answer:  A
Diff: 2
Key Term:  Operations management
LO:  1.2 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
15) The purchasing function's main concern is with:
A) producing goods or providing services.
B) procuring materials, supplies, and equipment.
C) building and maintaining a positive image.
D) generating the demand for the organization's products or services.
E) securing monetary resources.
Answer:  B
Diff: 2
Key Term:  Operations management
LO:  1.2 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 

16) Which of the following tasks within an airline company are related to operations?
A) crew scheduling
B) accounts payable
C) sales
D) serving customers with meals
E) A and E
Answer:  E
Diff: 2
Key Term:  Operations management
LO:  1.2 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
17) Marketing, production/operations, and ________ are the three functions that all organizations must perform to create goods and services.
Answer:  finance/accounting
Diff: 1
Key Term:  Operations management
LO:  1.2 Explain the distinction between goods and services
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
18) Competition in the twenty-first century is no longer between companies; it is between supply chains.
Answer:  TRUE
Diff: 2
Key Term:  Supply chain
LO:  1.1 Define operations management
Learning Outcome:  Discuss operations and operations management as a competitive advantage for the organization
 
19) An accounting firm that provides tax services for a company would be considered to be part of that company's supply chain.
Answer:  TRUE
Diff: 2
Key Term:  Production
AACSB:  Reflective thinking
LO:  1.1 Define operations management
Learning Outcome:  Compare and contrast different sourcing strategies including outsourcing and insourcing
 

20) What is a global network of organizations and activities that supply a firm with goods and services?
A) supply tree
B) provider network
C) supply chain
D) vendor network
E) vendor tree
Answer:  C
Diff: 1
Key Term:  Supply chain
LO:  1.1 Define operations management
Learning Outcome:  Compare and contrast different sourcing strategies including outsourcing and insourcing
 
21) Which of the following fosters specialization and worldwide supply chains?
A) more expensive transportation
B) instant communication
C) economies of scope
D) managers with a broad knowledge of many things
E) high trade tariffs