Scheduling jobs is a system design decision and not a planning decision.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
15.
Award: 10.00 points
16.
Award: 10.00 points
Design decisions are usually strategic and long term, while planning decisions are tactical and
medium term.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
Managing inventory levels is considered a planning/control operations decision area.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-03 Describe the
scope of operations management and
provide an overview of this textbook,
including differentiating between design
and planning/control decisions.
17.
Award: 10.00 points
18.
Award: 10.00 points
19.
Award: 10.00 points
A basic difference between manufacturing and service organizations is that services are action-
oriented and manufacturing is goods-oriented.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-04 Compare
production of goods and services.
Service involves a much higher degree of customer contact than the production of goods.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-04 Compare
production of goods and services.
Service often requires a higher labour content, whereas the production of goods is more capital
intensive.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-04 Compare
production of goods and services.
20.
Award: 10.00 points
21.
Award: 10.00 points
22.
Award: 10.00 points
Measurement of productivity in service is more straightforward than in goods production due to the
high degree of uniformity of inputs.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-04 Compare
production of goods and services.
Models are simplified representations of something and thus ignore important aspects of a situation.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Quantitative techniques are often quick and practical techniques for many decisions.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
23.
Award: 10.00 points
24.
Award: 10.00 points
A systems approach emphasizes interrelationships among subsystems, but its main theme is that
the whole is greater than the sum of its individual parts.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Queuing techniques are useful for analyzing situations in which waiting lines form.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
25.
Award: 10.00 points
26.
Award: 10.00 points
It is essential to use the systems approach when something is being designed, redesigned,
implemented, improved, or otherwise changed.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall
efficiency.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
27.
Award: 10.00 points
28.
Award: 10.00 points
Many operations management decisions can be described as trade-offs.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-06 Describe the