key aspects of operations management
decision making.
The Pareto phenomenon is one of the most important and pervasive concepts that can be applied
at all levels of management.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
29.
Award: 10.00 points
30.
Award: 10.00 points
Operations managers, who usually use quantitative approaches, have no responsibility to make
ethical decisions.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-06 Describe the
key aspects of operations management
decision making.
Prior to the Industrial Revolution, goods were produced primarily by craftsmen or their apprentices
using custom made parts.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
31.
Award: 10.00 points
32.
Award: 10.00 points
Frederick Taylor spearheaded the scientific management movement in America.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
The Human Relations Movement, which emphasized the importance of the human element in job
design, was replaced by the more technical aspects of Scientific Management.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
33.
Award: 10.00 points
34.
Award: 10.00 points
The moving assembly line introduced by Henry Ford is an example of the development of mass
production based on large volumes of standardized goods produced using low or semi-skilled
workers and highly specialized equipment.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-07 Briefly describe
the historical evolution of operations
management.
The impact of globalization for manufacturing companies has seen reduced reliance on long
international supply chains because of the increasing cost to ship components and finished goods
to foreign markets.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-08 Identify the
major trends that affect operations
management.
35.
Award: 10.00 points
36.
Award: 10.00 points
The transformation process and feedback is useful in the control of manufacturing operations but
does not apply to service operations.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
One responsibility of marketing is to identify customer wants and needs and communication them to
operations.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
37.
Award: 10.00 points
38.
Award: 10.00 points
39.
Award: 10.00 points
One important piece of information sales needs from operations is the manufacturing lead time in
order to give customers realistic estimates of how long it will take to fill their orders.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-02 Identify the
three major functions of organizations
and describe how they interact.
Quality assurance is less challenging in services, as services primarily produce intangibles.
True
False
References
True / False Difficulty: Medium Learning Objective: 01-04 Compare
production of goods and services.
The operations manager has the ultimate responsibility for the creation of goods or performance of
services.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-05 Discuss the
operations manager's job.
40.
Award: 10.00 points
41.
Award: 10.00 points
Business analytics uses software to build models which in turn support decision making.
True
False
References
True / False Difficulty: Easy Learning Objective: 01-07 Briefly describe
the historical evolution of operations